Troubleshooting Your Devices and Connections for Windows
How to troubleshoot your devices and connections for windows.
You Cannot Hear the Other Party
Others Cannot Hear You
No One Can See You
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Troubleshooting Your Devices and Connections for Windows
NextGen Virtual Visits™ Help
Others Cannot Hear You
Condition You speak but the listener cannot hear your voice. Cause You have an issue with your microphone. Remedy For Windows® , verify the microphone is on. In the windows taskbar, right-click the audio icon, and then select Open Sound settings. Audio menu on teh Windows taskbar Confirm that the volume for the speaker has a bar that moves when you speak. If it does not, select Troubleshoot and follow the instructions. Test your microphone setting Confirm you have an input device (microphone). Choose your input device setting Parent topic: Troubleshooting Your Devices and Connections for Windows
NextGen Virtual Visits™ Help
No One Can See You
Condition No one can see you. Cause Remedy Confirm they have a camera on their device. Right-click the Start menu, and then select Device Manager. There can be two scenarios: either the camera is built-in (most laptops), or it is a USB device. If it is built in, it will show here: Device Manager window settings for Integrated devices If it is an external USB device it will be shown here: Device Manager window settings for Cameras If there are none, that means they do not have a camera installed or the driver is not installed, normally the drivers are automatically installed through Windows® updates. Parent topic: Troubleshooting Your Devices and Connections for Windows
NextGen Virtual Visits™ Help
You Cannot Hear the Other Party
Condition You cannot hear the other person in the virtual visit. Cause Volume is too low. Remedy To increase the volume, in the windows taskbar, select the audio icon. Adjust the volume level. Cause In the Google® Chrome or Apple® Safari browser, the tab is muted. Remedy For Apple® Safari, if the muted audio icon Safari muted audio icon appears on the tab, select the icon to unmute it. Safari tab mute options If the muted audio icon appears on the Google® Chrome tab, select the icon to unmute the tab. Chrome tab is muted Parent topic: Troubleshooting Your Devices and Connections for Windows
NextGen® Background Business Processor Help 8
NextGen® Background Business Processor Troubleshooting
This chapter provides information on troubleshooting errors in the NextGen® Background Business Processor application. NextGen Background Business Processor Error Tracking Running NextGen Background Business Processor in Debug Mode Logging SQL Commands Troubleshooting Common Issues
NextGen Virtual Visits™ Help
Requirements and Configuration
List of minimum requirements and necessary configurations. Compatible Devices and Browsers for NextGen Virtual Visits List of compatible devices and browsers for NextGen Virtual Visits™. Internet and Wi-Fi Connection Recommendations Audio and Video Requirements Configure Your Camera and Microphone for Windows Change privacy settings in Windows® to allow the browser to access the microphone and camera. Test Your Device
Mirth® Connect by NextGen Healthcare User Guide
Channel Development Best Practices and Tips
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