To add a collection letter to an encounter, do the following:
Open NextGen® Enterprise PM.
Select Chart.
The Patient Lookup window opens.
Enter search criteria to locate the desired patient.
Select Find.
All existing persons and patients that match the search criteria are displayed in the Matching Records section.
In the Matching Records list, double-click the patient.
The Patient Chart window opens.
Select the Encounters tab.
In the Encounters list, open the encounter.
The Encounter Maintenance window opens.
Select the Billing & Collections tab.
In the Collection Letter field, select a letter.
The Send Collection Letter check box is automatically selected. This qualifies the letter to be included in the next batch of Encounter Collection Letters.
