Recall Letters

Help Guide for NextGen® Enterprise PM 8

View Recall Plans

A patient’s existing Recall Plan(s) can be viewed from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window > Recall/Waitlist tab Appointment List/Lookup Chart > Patient Information Bar > Recall Plans button Chart > Clinical History/Notes tab Chart > Encounters tab Checkin / Checkout AutoFlow Sequence > Patient Recall View a Recall Plan from the Appointment Book View a Recall Plan from the Add/Edit Appointment Window View a Recall Plan from the Appointment Lookup Window View a Recall Plan from the Patient Chart > Patient Information Bar View a Recall Plan from the Patient Chart > Clinical History/Notes Tab View a Recall Plan from the Patient Chart > Encounters Tab Patient Recall Window Parent topic: Recall Plans

Help Guide for NextGen® Enterprise PM 8

Modify a Recall Plan

A patient’s existing Recall Plan can be modified from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window > Recall/Waitlist tab Appointment List/Lookup Chart > Patient Information Bar > Recall Plans button Chart > Clinical History/Notes tab Chart > Encounters tab Checkin / Checkout AutoFlow Sequence > Patient Recall Note: If a patient’s recall plan has been stopped, ether automatically by the system or manually by a user, it cannot be modified. Modify a Recall Plan from the Appointment Book Modify a Recall Plan from the Add/Edit Appointment Window Modify a Recall Plan from the Appointment Lookup Window Modify a Recall Plan from the Patient Chart > Patient Information Bar > Recall Plans Button Modify Recall Plan You can send the recall plan messages from the Edit Recall Plan Window. View 'Created By' and 'Modified By' Information for a Recall Plan Parent topic: Recall Plans

Help Guide for NextGen® Enterprise PM 8

Recall Plan Significant Events

Significant Events for recall plans are enabled or disabled from the Admin > Preferences > Significant Events menu in NextGen® Enterprise PM. When enabled, a message is recorded in the Patient Chart > Clinical History/Notes tab > History topic when the event occurs. Significant Events for Recall Plans include the following: Recall Notification Sent To Home Address Recall Notification Sent To Patient Portal And Home Address Recall Notification Voice Reminder Sent Recall Plan Added Recall Plan Stopped Recall Plan Updated Recall Print Date Reset The Recall Notification Sent To significant events create a record in the patient’s chart when a recall letter is printed/exported. The Recall Plan significant events create a record in the patient’s chart when a recall plan is added, updated, or stopped. The Recall Print Date Reset significant event creates records in patient charts when the Print Date is reset for a batch of recall letters in order to reprint/export the batch. View Recall Plan S

Help Guide for NextGen® Enterprise PM 8

Add a New Recall Plan

A patient can be placed on a Recall Plan from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window > Recall/Waitlist tab Appointment List/Lookup Chart > Patient Information Bar > Recall Plans button Chart > Clinical History/Notes tab Chart > Encounters tab Check-in / Check-out AutoFlow Sequence > Patient Recall Add a Duplicate Recall Plan Add or Update Recall Plans from Reports Add a Recall Plan from the Appointment Book Add a Recall Plan from the Add/Edit Appointment Window Add a Recall Plan from the Appointment Lookup Window Parent topic: Recall Plans

Help Guide for NextGen® Enterprise PM 8

Patient Recall Report

The Patient Recall report displays patients that have one or more recall plans in NextGen® Enterprise PM. The report includes detailed plan information including letter dates, appointment dates and basic demographics information. This report can be used to monitor the effectiveness of recall plans in ensuring patients schedule their return visits. It can also aid in determining if there are recall plans that need to be stopped manually, in cases where no auto discontinue options were selected in the setup of the plan in File Maintenance. Data on the report can be filtered using options available on the Report Filter window: Filter 1 options include the 1st/2nd/3rd Letter Sent dates, Expected Return dates, including Active and/or Inactive Plans, and including or excluding Expired Patients. This filter also includes the first, second, and third dates when the messages were sent to the patient using NextGen® EDI services. Filter 2 options include the Between, Equals, Not Equals, Greater T

Help Guide for NextGen® Enterprise PM 8

Recall Plans

In cases where a patient requires a future follow-up appointment and that appointment cannot be scheduled now, a Recall Plan can be entered for the patient instead. For example, a patient that was seen by a provider today to have a specific test performed may need to return next year to have the test performed again. Recalls are used in NextGen® Enterprise PM as a mechanism of sending one or more letters to the patient reminding them that they are due to return to the practice for a particular type of appointment. Recall Plans are set up in File Maintenance > PM Practice Master Files. The set up for each recall plan defines the number of days within which patients are expected to return. The return event, resource and location can be defined for each recall plan, as well as the number and frequency of reminder letters to be sent to patients. Reference: For information on setting up Recall Plans in File Maintenance, refer to the File Maintenance Master Files Guide for NextGen Enterprise

Recall Letters

Recommendations

View Recall Plans

Modify a Recall Plan

Recall Plan Significant Events

Add a New Recall Plan

Patient Recall Report

Recall Plans

View Recall Plans

Modify a Recall Plan

Recall Plan Significant Events

Add a New Recall Plan

Patient Recall Report

Recall Plans