NextGen Knowledge Center

Apply a Case Type to a Case

A Case Type indicates the nature of a case and determines how a case is handled. A Case Type is further defined by a category. For example, if you create a case type named Private, you can assign case categories such as: Mobile Services, 24 Hour Nurse Triage, Urgent Care, Consulting, CMCA, and None.
  1. In File Maintenance, access the Master Files > System > Case Type.
    The Case Type List windows opens.

  2. Do one of the following:
    • To add a new item, select the open menu icon and select New.
    • To modify an existing item, select the item in the list, select the open menu icon and then select Open. Alternatively, you can double-click to open the item.
    The Add Case Type Information window opens.

  3. For Category, enter a name for the case type.
    Examples of case type are: Workers Compensation Injury, Non-Injury, Private, and Group Health.
  4. For Short Description, enter a four-character description.
  5. If the case type has categories, select to modify the Case Type Categories associated with the case type.
    The Case Type Categories window opens.

  6. To search for a category, select the Case Type column header in the Available box.
    The displays in the column header.

    Then, begin typing the search criteria.

  7. To add a category, select the category in the Available list, then select the Include button.
    The category moves from the Available list to the Included list.
  8. To remove a category, select the category in the Included list, then select the Exclude button.
    The category moves from the Included list to the Available list.
  9. Select OK.