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People like Locations, Physicians/Providers, and non-physician personnel are added to the Site Generator.
The added Locations, Physicians/Providers, and personnel are linked or mapped within the Site Generator.
Special labels called Ask A Staff are generated.
Users are configured with specific permissions, like Enable/Accept, in order to make them available for selection when patients want to send messages on the portal.
In the Integration Tool, rules are established to decide where and to whom messages should be sent. This is based on the location and person the patient chose on the portal.