NextGen Knowledge Center

Correct a Rendering Provider Mismatch Before Submitting Charges

To avoid having the wrong rendering provider on encounters and claims, you may need to correct a provider mismatch. A mismatch occurs when you are the therapist submitting charges on the FeeSheet, but you are not the rendering or supervising provider on the encounter.

  1. Open the NT PT Feesheet template.
    If your system is configured for automatic or manual provider mismatch override and there is a mismatch between the current user and the rendering provider on the encounter, the template displays a message notifying you that you are not the rendering provider and the Make me the Rendering checkbox.
    NTS PT Feesheet template with Make me the Rendering checkbox

  2. Do one of the following:
    • If the checkbox is selected for you by default, submit the charges.

      You cannot clear the checkbox. The system will automatically make you the rendering provider on the encounter and assign your name to the charges.

    • If the checkbox is not selected, select the checkbox to make yourself the rendering provider on the encounter, and then submit the charges.

      The checkbox becomes disabled.

    • If the checkbox and message do not appear, continue with submitting the charges.