NextGen Knowledge Center

Allow Therapists to Correct a Provider Mismatch

The system now helps with identifying and correcting rendering provider mismatches. If the therapist on the Fee Sheet does not match the rendering or supervising provider on the encounter, you can configure the system to notify the therapist of the issue and allow them to override the rendering provider on the encounter with the therapist or provider submitting charges.

  1. In the NTS Practice Config template, scroll to the Fee Sheet section.
  2. For the Rendering Provider Mismatch Override setting, select the visit set that the override applies to, and then select one of the following:
    • Automatic makes the You are not the Rendering Provider on this encounter message and the Make me the Rendering Provider checkbox appear on the Fee Sheet. The checkbox is selected by default. When the therapist submits charges, the system automatically updates the encounter rendering provider to be the current user.
    • Manual makes the message and checkbox appear on the Fee Sheet, but the provider must select the checkbox to update the encounter rendering provider to be the current user.
    • Disabled prevents the message and checkbox from appearing on the Fee Sheet, and no change is made to the rendering provider on the encounter.