Manually Refresh the Portal Inbox

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Archive Messages and Requests

Right-click the message or request that you want to delete, and then select Delete. A confirmation message appears. Select Yes. The item is sent to the corresponding Archived folder (such as Inbox, Appointments, and so on). Parent topic: Common Tasks for NextGen PxP Portal Messages

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Manage Your Responses

If you are responding to a message that is sent to a distribution list you belong to, you can reply only after you take ownership of the message. Note: You can see all communication sent and received through the NextGen® PxP Portal for a selected patient in one view with the Patient-Specific View button. On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Do one the following actions: To reply to the sender, select Reply. The To field fills in with the name of the person from whom you received the message. If the patient sent you the message, the patient's name appears. To reply to the patient, on Reply, select the arrow next to Reply, and then select To P

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Manually Refresh the Portal Inbox

Use one of the following methods: Right-click in any Inbox view, and then on your keyboard, select F5. Right-click in any Inbox view to select Refresh Now. You can also set up the Inbox to refresh automatically. Parent topic: Common Tasks for NextGen PxP Portal Messages See also Set Up Refresh Rate Preferences

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Common Tasks for NextGen® PxP Portal Messages

The following features are common across all types of messages: Forward messages or requests. Create tasks for messages or requests Manage messages of restricted patients Forward Messages and Requests You can forward every type of communication available in NextGen® PxP Portal Assign Tasks There are several ways to assign a task to a NextGen® PxP Portal message or request. Manage Your Responses You can use any of the different reply functions on messages that patients send through NextGen® PxP Portal. Manage Messages from Excluded Patients If a patient is included in your exclusion list in System Administrator, you cannot read or view any messages from that patient. Manually Refresh the Portal Inbox You can manually update (refresh) your mailbox to view the latest NextGen® PxP Portal messages. Archive Messages and Requests You can move NextGen® PxP Portal items to an archived folder, but cannot delete them from the system. Parent topic: Managing Communication Messages

NextGen® Enterprise EHR Help

Set Up NextGen® PxP Portal Refresh Rate Preferences

You can set up the refresh rate preference for the Patient Portal tab. From the Patient Portal menu, select Preferences. The Patient Portal Preferences window opens. On Patient Portal Preferences window, select one of the following: To refresh the unread messages when the Patient Portal tab is open, select On Window/Tab Open. This option refreshes the messages when the Patient Portal tab is the current tab when you open the Workflow Module window or the tab you select after the window is open. Note: This option is not intended to refresh more than one tab simultaneously. To refresh more than one tab simultaneously, use the timer preference. To refresh the unread messages after the specified time, select Every X Minute(s). This option refresh the unread messages whenever the Workflow Module window opens. The timer runs regardless of whether the Patient Portal tab is opened. Select arrow to enter the refresh interval in minutes. Use integers only. Select OK. Parent topic: NextGen PxP Por

Patient Experience Help

Manage Messages in NextGen® PxP Portal

Open NextGen® PxP Portal, and then from the dashboard or the left pane, select Messages. The Messages page opens displaying the Inbox section. Note: Messages sent by the practice with high priority appear with a high priority indicator. To view the contents of a message, select the message. You can view your sent messages on the Sent tab. To reply to a message, select Reply, compose your reply, and then select Send. Note: If Reply is not available in a message, you can compose a new message by selecting Ask a Question. To archive a message, open the message, and then select Archive. Note: You cannot delete a message in NextGen® PxP Portal. You can view your archived messages on the Archived tab. To unarchive a message, open the archived message, and then select Unarchive.

Manually Refresh the Portal Inbox

Recommendations

Archive Messages and Requests

Manage Your Responses

Manually Refresh the Portal Inbox

Common Tasks for NextGen® PxP Portal Messages

Set Up NextGen® PxP Portal Refresh Rate Preferences

Manage Messages in NextGen® PxP Portal

Archive Messages and Requests

Manage Your Responses

Manually Refresh the Portal Inbox

Common Tasks for NextGen® PxP Portal Messages

Set Up NextGen® PxP Portal Refresh Rate Preferences

Manage Messages in NextGen® PxP Portal