Open the Message Compose Window

From the	Do this
Workflow module	Select Compose
Patient Lookup window	Right-click an enrolled patient's record to select Patient Portal > Send Message
File menu (after opening an enrolled patient's record)	Select Patient Portal > Send Message

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Save a Message as Draft

From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Complete your message as required. From the Message menu, select Save Draft. You can find the saved messages under the Communications category, in the Drafts folder. Parent topic: Compose and Send Messages

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Compose and Send Messages

Before you begin Ensure that the Patient Messaging online solution is active in Site Generator so that messages sent from NextGen® Enterprise applications can reach the patient's NextGen® PxP Portal mailbox. When you or your co-workers initiate a message, the Category column displays Practice Initiated in the Outbox grid view. For messages that are sent as replies to practice initiated messages, the Category column is blank. Remember to set the Do Not Reply option if you do not want the recipients to be able to respond. From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. Enter the Subject of the message. In the message field, do one of the following: Enter your message. Select a standard response Enter a recipient. Optional: To change the sender, select the arrow next to From, and select an option. Optional: To add attachments, select the Attachments tab. Optional: To configure message properties, select th

NextGen® Enterprise EHR Help

Send Messages to Patients

Before you begin Ensure that the patient is enrolled in Patient Portal. You can initiate a message from the Patient Information Card (PIC) and send it to a recipient in NextGen® Enterprise EHR. You can attach a template, document, image, email, or report to the message. Open NextGen® Enterprise EHR, and select a patient from the Patient Lookup window. On the PIC, select New Message. Note: The New Message button appears only when the patient enrollment is complete in Patient Portal. The icon indicates that the enrollment is complete. The Patient Portal Message window opens with the recipient’s name in the To field by default. You can change the recipient or add recipients from the To list. Verify the recipient's name, enter the subject, and message, and then select Send & Chart. If you do not want to add the message to patient's chart, select the Do not add to chart option under Send & Chart. For more information on various options available on the Patient Portal Message window, go to N

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Request Read Receipts

On the NextGen® Enterprise PM main toolbar, select the Mailbox button. From the list in the upper-right corner of the window, select Patient Portal. Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired. A list of patient portal folders appears in the left pane. A list of messages appears in the right pane. Select the New Message button.. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties

NextGen® Enterprise EHR Help

Send Messages to Patients

Before you begin Ensure that the patient is enrolled in Patient Portal. You can initiate a message from the Patient Information Card (PIC) and send it to a recipient in NextGen® Enterprise EHR. You can attach a template, document, image, email, or report to the message. Open NextGen® Enterprise EHR, and select a patient from the Patient Lookup window. On the PIC, select New Message. Note: The New Message button appears only when the patient enrollment is complete in Patient Portal. The icon indicates that the enrollment is complete. The Patient Portal Message window opens with the recipient’s name in the To field by default. You can change the recipient or add recipients from the To list. Verify the recipient's name, enter the subject, and message, and then select Send & Chart. If you do not want to add the message to patient's chart, select the Do not add to chart option under Send & Chart. For more information on various options available on the Patient Portal Message window, go to N

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Request Read Receipts

From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties

Open the Message Compose Window

Recommendations

Save a Message as Draft

Compose and Send Messages

Send Messages to Patients

Request Read Receipts

Send Messages to Patients

Request Read Receipts

Save a Message as Draft

Compose and Send Messages

Send Messages to Patients

Request Read Receipts

Send Messages to Patients

Request Read Receipts