Message Statuses in the Inbox and Outbox View

Column Name	Icon	Status
Importance		The message is sent with high importance
Read Status		The message is forwarded or replied
	The message is unread
	The message is read
Charted		The message is added to the patient's chart
Attachments		The message has one or more attachments.
Completed		The message is marked as completed
	The message is new or released by a user.
	The message is accepted by other users. Note: You can use a mouse to hover over the accepted icon to view the accepted user information.
Status		The message is delivered.
	The message delivery is pending.
	The message is partially delivered.
	The message delivery is failed.

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Review and Resend Failed Messages

When secure messages fail to send to patients, you can receive message delivery failure notifications with the reasons for failure in the Communications Outbox view. The Delivery Failed and Partially Delivered icons appear next to the corresponding messages. You can resend both failed and partially delivered messages to patients. However, you cannot edit the subject, content, and recipients of the message. To ensure successful resending, you must review and resolve the reasons for the message delivery failure before resending. Note: You cannot resend messages to restricted patients who are part of the Inclusion/Exclusion list. Open NextGen® Enterprise EHR, and then select Inbox. In the Workflow window, select Patient Portal tab. The Inbox section opens under Communications. To view failed and partially delivered messages, select Outbox, right-click anywhere in Outbox, and then select Show Only Failed Items. To review the reasons that a message failed, right-click the failed message, an

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Managing Messages Received by a Distribution List

The message status lets everyone in the distribution list know that you are acting on the message. Note: In this document, the term Distribution List refers to both routing policies and online profiles. An online profile works similar to an email distribution list. If an online profile is used, everyone listed in the online profile receives the responses. Patients can only respond to an online profile. They cannot initiate a message. For more information about creating online profiles, go to NextGen Healthcare Success Community and download the Configuration Guide for NextGen® PxP Portal . When you receive a message sent to a distribution list, you can do the following: To Do this Result Assign messages to yourself and act on them later. Accept the messages. The icon appears in the Completed column for all users in the routing policy. Assign a message to yourself and act on it immediately. Accept and reply to the message. The icon appears in the Completed column for all users in the ro

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Common Tasks for NextGen® PxP Portal Messages

The following features are common across all types of messages: Forward messages or requests. Create tasks for messages or requests Manage messages of restricted patients Forward Messages and Requests You can forward every type of communication available in NextGen® PxP Portal Assign Tasks There are several ways to assign a task to a NextGen® PxP Portal message or request. Manage Your Responses You can use any of the different reply functions on messages that patients send through NextGen® PxP Portal. Manually Refresh the Portal Inbox You can manually update (refresh) your mailbox to view the latest NextGen® PxP Portal messages. Manage Messages from Excluded Patients If a patient is included in your exclusion list in System Administrator, you cannot read or view any messages from that patient. Set Up Refresh Rate Preferences You can configure your practice's rate preference for NextGen® PxP Portal. Sending and Adding a Message to the Patient's Chart Delete NextGen PxP Portal Messages a

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Message Statuses in the Inbox and Outbox View

The following table lists various icons used to display the status of a message in the Inbox and Outbox view. Column Name Icon Status Importance The message is sent with high importance Read Status The message is forwarded or replied The message is unread The message is read Charted The message is added to the patient's chart Attachments The message has one or more attachments. Completed The message is marked as completed The message is new or released by a user. The message is accepted by other users. Note: You can use a mouse to hover over the accepted icon to view the accepted user information. Status The message is delivered. The message delivery is pending. The message is partially delivered. The message delivery is failed. Parent topic: Managing Communication Messages See also Review and Resend Failed Messages

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Managing Patient Communications from NextGen® PxP Portal

You can manage the messages exchanged between you and the patients or practice users. You can view all communication sent and received through the NextGen® PxP Portal in a single view for the selected patient, by turning on Patient-Specific View. The count of unread or unsent messages in the Communications, Prescriptions, and Appointments folders refreshes every time you switch between the full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. The Display list in the Workflow window Note: The Display filter list is not available for the Drafts and Scheduled folders under Communications. View Portal Messages You can open and review the NextGen® PxP Portal messages in the NextGen Healthcare applications. Message Statuses in the Inbox and Outbox View List of Patient Portal Inbox and Outbox message statuses and their meanings. Apply Filters and View Inbox Messages You can a

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Managing Communication Messages

The Communications category in the NextGen® PxP Portal Mailbox allows you to manage messages exchanged between you and the patient. To see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. You can do the following: Collaborate Messages Received by Distribution Lists. Accept Messages. Release Messages. Release Messages Accepted by Other Users. Reply to Messages You Accepted. Reassign Messages to Other Routing Policies. Compose and Send Messages. View Failed Messages Forward Messages. Create Tasks. View Portal Communications You can access the messages sent by patients from NextGen Mailbox.

Message Statuses in the Inbox and Outbox View

Recommendations

Review and Resend Failed Messages

Managing Messages Received by a Distribution List

Common Tasks for NextGen® PxP Portal Messages

Message Statuses in the Inbox and Outbox View

Managing Patient Communications from NextGen® PxP Portal

Managing Communication Messages

Message Statuses in the Inbox and Outbox View

Review and Resend Failed Messages

Managing Messages Received by a Distribution List

Common Tasks for NextGen® PxP Portal Messages

Message Statuses in the Inbox and Outbox View

Managing Patient Communications from NextGen® PxP Portal

Managing Communication Messages