Validate a Person/Patient Address - Address Not Found
From the main toolbar in NextGen® Enterprise PM, select Lookup.
In the People Lookup window, select New.
In the Add Person Information window, enter the patient's address.
Note: To automatically fill the City, State, Country, and County fields, you can enter the patient's zip code.
Select OK.
The address fields are sent to the USPS address validation API and compared to the address fields in the USPS database. The USPS address validation API responds with a validation message, stating the address is a match to the address in the USPS database.
To enter the patient's address, select one of the following options:
Billing - Enter the address used by the practice to send statements, claim information, and any additional correspondence between the practice and the patient.
Secondary - Enter an additional address for the patient. For example, a case worker's address or second home.
Enter the street address of the patient in the following fields:
Street 1 (required) - Enter the street address for the patient.
Street 2 - Enter additional mailing information. For example, apartment or suite number.
To complete the address, enter or select the City, State, and Zip. The County and Country fields are not required for real-time address validation.
Zip (required) - Enter the zip code. The City, State, Country, and County fields will automatically-fill.
You can enter the 9 digit zip code. For example, 12345-1234.
City (required) - Enter or select the city of the mailing address.
State (required) - Select the state for the patient's address.
Select OK.
The address fields are sent to the USPS address validation API and compared to the address fields in the USPS database. The USPS validation API responds with an error message.
The USPS database cannot locate the address. One of the following error messages can display:
Address Not Found.
Address contains invalid characters.
Authorization failure. Perhaps username and/or password is incorrect.
Invalid city.
Invalid state code.
Multiple addresses were found for the information you entered, and no default exists.
Select OK.
The next time the Person/Patient Demographics window is accessed the icon displays above the address fields. This icon indicates that the address cannot be found in the USPS database and may not be deliverable.
Validate a Person/Patient Address - Address Not Found
