NextGen Knowledge Center

Validate a Person/Patient Address - Address Not Found

This is the process flow for when the USPS database cannot find a match to the address entered for the person/patient. Both the user and the practice must be setup for real-time address validation before performing this procedure.

  1. To enter the patient's address, select one of the following options:
    • Billing - Enter the address used by the practice to send statements, claim information, and any additional correspondence between the practice and the patient.
    • Secondary - Enter an additional address for the patient. For example, a case worker's address or second home.
  2. Enter the street address of the patient in the following fields:
    • Street 1 (required) - Enter the street address for the patient.
    • Street 2 - Enter additional mailing information. For example, apartment or suite number.
  3. To complete the address, enter or select the City, State, and Zip. The County and Country fields are not required for real-time address validation.
    • Zip (required) - Enter the zip code. The City, State, Country, and County fields will automatically-fill.

      You can enter the 9 digit zip code. For example, 12345-1234.

    • City (required) - Enter or select the city of the mailing address.
    • State (required) - Select the state for the patient's address.
  4. Select OK.
    The address fields are sent to the USPS address validation API and compared to the address fields in the USPS database. The USPS validation API responds with an error message.

    The USPS database cannot locate the address. One of the following error messages can display:
    • Address Not Found.
    • Address contains invalid characters.
    • Authorization failure. Perhaps username and/or password is incorrect.
    • Invalid city.
    • Invalid state code.
    • Multiple addresses were found for the information you entered, and no default exists.
  5. Select OK.
    The next time the Person/Patient Demographics window is accessed the icon displays above the address fields. This icon indicates that the address cannot be found in the USPS database and may not be deliverable.