NextGen Knowledge Center

Real-time Address Validation for Person/Patient Address

Before real-time address validation can occur, both the practice and the user must be set up for real-time address validation. Refer to the Real-Time Address Validation section for information on how to setup a practice and a user for real-time address validation.

After the address is entered and the user selects OK to save the information, the address fields are automatically sent to the United States Postal Service (USPS) address validation API. The address fields are compared to the address fields in the USPS API and responds with one of several messages. The address fields are address 1, address 2, city, state, and zip. The name of the patient/person is not sent to the USPS API.

The USPS address validation API responds with one of several messages stating:
  • Valid address
  • Address cannot be found. The address may not be deliverable.
  • Address can be updated. The address entered may not be deliverable.

After the address validation process occurs, one of the following icons displays on the window.

  • - This icon indicates one of the following:
    • The USPS database cannot locate the address in the USPS address validation API.
    • The USPS returns a corrected address and gives the user the choice of updating the address to the corrected address.
      • The user declines the valid USPS address and uses the address they provided.
  • - This icon indicates one of the following:
    • An address match was found on the USPS address validation API.
    • The USPS database cannot locate the provided address in the USPS address validation API.
    • The USPS returns a corrected address and gives the user the choice of updating the address to the corrected address.
      • The user accepts the valid USPS address.