NextGen Knowledge Center

Validate a Person/Patient Address - Corrected Address Found

This is the process flow for when the USPS database cannot locate the address entered for the person/patient. When the message is returned the USPS give the user the option to use the corrected address suggested by the USPS. Both the user and the practice must be setup for real-time address validation before performing this procedure.

  1. To enter the patient's address, select one of the following options:
    • Billing - Enter the address used by the practice to send statements, claim information, and any additional correspondence between the practice and the patient.
    • Secondary - Enter an additional address for the patient. For example, a case worker's address or second home.
  2. Enter the street address of the patient in the following fields:
    • Street 1 (required) - Enter the street address for the patient.
    • Street 2 - Enter additional mailing information. For example, apartment or suite number.
  3. To complete the address, enter or select the City, State, and Zip. The County and Country fields are not required for real-time address validation.
    • Zip (required) - Enter the zip code. The City, State, Country, and County fields will automatically-fill.

      You can enter the 9 digit zip code. For example, 12345-1234.

    • City (required) - Enter or select the city of the mailing address.
    • State (required) - Select the state for the patient's address.
  4. Select OK.
    The address fields are sent to the USPS address validation API and compared to the address fields in the USPS database. The USPS validation API responds with a message with a suggested address.

    Example

  5. Select one of the following options:
    • Use the corrected address suggested by USPS
    • Use the address you provided
  6. Select OK.
    The next time you access this window one of the following icons will display above the address fields.
    • - This icon displays when Use the corrected address suggested by USPS is selected.
    • - This icon displays when Use the address you provided is selected. This icon indicates that the address provided may not be deliverable.