Use of the Default Windows Printer

Document generation within the NextGen® Enterprise EHR, including the Document Queue / Offline Document Processor (ODP) utility, depends upon the Windows default printer of the machine on which the application is running. Every time a document is opened and/or generated, the document control queries the Windows default printer to identify acceptable fonts, page size, page margins, and other document properties. As such, a default printer must be specified at the Windows level for any server/workstation used to generate documents, both from within the NextGen® Enterprise EHR, and from the ODP.

Not specifying a default Windows printer can lead to document generation performance issues, with potential symptoms including: blank documents; taking several minutes to generate a document; seeing {macro names} on documents; and other unforeseen consequences.