NextGen Knowledge Center

Unlock a Patient Chart in Edit Mode

In Review or Edit Patient mode, if a specific occurrence of patient selection is locked (for example, by loss of connectivity to the database), you can release the "orphaned" session and make the patient available for editing. For more information about the Review and Edit Patient modes, go to NextGen Healthcare Success Community, and download the Patient Demographics Guide for NextGen Enterprise.

  1. From the Admin menu, select Active Modules.
    The Orphaned Sessions window opens.

  2. Select the locked patient session.
  3. Select Release.
  4. Select OK.