NextGen Knowledge Center

Medication Management

The Medical Management call type concerns communications that involve the status of a patient's current and inactive medications.

  1. Select the New Call button and select Medical Management from the Call Type list.
    The Panels and Panel Items opens.
  2. Select the Call Information and Contact Information panel items from the panels.
  3. Select Pharmacy.
    The Pharmacy option appears.

    If a patient has pharmacy information stored in NextGen® Enterprise, the information displays automatically.

    • Select a Preferred Pharmacy for the patient or select Search.
      The Pharmacy Search window opens.
      Pharmacy Search

    • Search for a stored pharmacy in your system and select OK to add it to the Preferred Pharmacy list.

      If you need to add a new pharmacy's information to your system, you can do so from Add Pharmacy to System.

  4. Select Medication(s).
    The Medication(s) option appears.
    Medication(s)

    • Active medications appear by default. To display inactive medications, select the Show Inactive check box.
    • Select the arrows to collapse and expand selected medication information.
    • Select the check box for an active or inactive medication to be refilled or denied.
    • Enter any Additional Request Details, Quantity ( Qty) , or Refills for selected medications.
  5. Select Action(s).
    The Action(s) option appears. Medications selected in the Medication(s) section show at the top of the list.
    Action(s)

  6. From the Action(s) section, you can perform the following:
    • Approve or Deny a medication. If you Deny a medication, you can provide a reason for the denial using the list next to the Deny option.
    • Enter any Additional Request Details, Quantity ( Qty) , or Refills for selected medications if you did not do so in the previous section.
    • Approve All selected medications.
    • Deny All selected medications.
    • Send prescriptions for the selected medications to the patient's preferred pharmacy.
    • Print prescriptions for the selected medications.
  7. Select Call Status and select a status for the call.
  8. In the Comments section, enter any comments related to the call or attach a phrase.
  9. Select Add.
    The call is saved and logged on to the Communication Component Grid.