NextGen Knowledge Center

Document Generation Queue Resolution

The Document generation - Queue Resolution window opens when the same document is being generated offline and real time simultaneously. The window opens regardless of the generation requests being made from a single workstation or multiple workstations.

The window provides the document information and available actions. To avoid potential generation problems, you must select the applicable action, and select Done.

OptionAction
Increase the priority (default)

Moves the document higher in the queue so it generates more quickly.

The priority is from 9 to 1, lowest (default) to highest.

When the window opens, the priority is set one level higher than the current priority.

You can perform one of the following:
  • To accept the default priority, you can just select Done.
  • You can enter the priority number.
  • You can select the High, Medium and Low buttons to quickly change the priority.
Do Nothing

Waits for the document to complete. This action cancels the currently requested document generation and leaves the document in the queue to generate offline.

Cancel offline generation and generate now

Removes the document from the queue and generate the document immediately in real time. The document is saved after it is generated, as it would if it were sent offline.