NextGen Knowledge Center

Billed in Error

You use the Billed in Error process to void or delete a service code/charge when it is submitted from NextGen® Enterprise EHR in error.

These are a few examples of when it is appropriate to use Billed in Error:

  • Wrong Service Code was billed
  • Service Code was billed on wrong date of service
  • Service Code was billed in wrong patient chart
Charges panel

Billed in Error only appears when the selected charge line was entered by the current prescriber or provider, as indicated above the patient info bar, and only when the current Clinician has sufficient rights (View, Add, Update, Delete, Print) to the Charges module..

The Billed in Error process is designed to delete or void the charge in NextGen® Enterprise PM as well. For the charges to be removed in NextGen® Enterprise PM, they must be in an unbilled encounter status and have no transaction (Auto Adjustment, Payment, or Adjustment) associated with the charge.

If the charges have already been billed or a transaction applied to them, the Billed in Error process will not automatically void or delete the charge. These charges will need to be manually worked, typically by someone in the Claims/Billing department

For those Billed in Error charges that cannot be automatically deleted or voided, they may still be identified using the NextGen® Enterprise PM Daily Charges report. The words, Billed in Error are defaulted to the Charges > Notes field for all charges marked as Billed in Error in a BH Suite template. Run the Daily Charges report, include the Notes column, and set the Filter2 > Notes to Like Billed. For more information about NextGen® Enterprise PM , go to NextGen Healthcare Success Community and download the Reports User Guide for NextGen® Enterprise PM.