NextGen Knowledge Center

Resubmit the Bills after Billed in Error

After you mark the service(s) in error, you can submit new charges, if necessary. The provider may need to re-enter start time and end time, and select the Service Codes to resubmit the charges.
  1. From the client’s encounter, open the template that has the erroneous charge submitted.
  2. Navigate to the Charges panel.
  3. In the Charge grid, select the service code.
  4. Select Billed in Error.
    If a Billed in Error item requires further review, an alert message appears.
    Charges panel

  5. To view charges that were marked as Billed in Error on this template, select the Billed in Error filter option.
    You can see the charge has a Y indicator in the Bill Error column. If the charge needs further review, a Y indicator also displays in the Review column.
    Charges panel - Bill Error Review

  6. To mark additional charges as Billed in Error, repeat steps 3 and 4 for each charge.
  7. To generate the document to reflect the correction, select Generate Document.