NextGen Knowledge Center

Message Pruning Settings

These settings allow you to decide when to prune and archive message data (if at all). Note that pruning does not happen automatically unless you enable the scheduler in the Data Pruner Settings Tab. For more information about message data in general, see About Message Data.

ItemNameDescription
AStore indefinitelyWhen selected, message metadata are never pruned.
BPrune metadataWhen selected, this field determines how long to retain message metadata before it is pruned.
CPrune when metadata is removedWhen selected, message content follows the same pruning options set in the Prune metadata field.
DPrune contentWhen selected, the field here determines how long to retain message content before it is pruned.
EAllow message archivingWhen checked and the data pruner and archiver are enabled, messages in this channel are archived first before they are pruned.
FPrune Errored MessagesWhen checked and the data pruner is enabled, errored messages in this channel are pruned.