Encounters Reinstated from Bad Debt

The following occurs on encounters that have been reinstated from bad debt:

• Account Alert:
  If all bad debt encounters are reinstated, the system generated Account Bad Debt alert no longer appears whenever the guarantor’s Account Profile or Patient Chart is accessed. If one or more encounters remain in bad debt status, the alert continues to display.

  Note: The bad debt alert must be enabled in Practice Preferences > Alerts.

  

• Encounter Status:

  The encounter status changes from Bad Debt to Billed, indicated by a medical building icon. The icon is seen in the guarantor’s Account Profile on the Encounters Detail and Acct Summary tabs. It is also seen in the patient’s chart on the Financial and Encounters tabs.

• Encounter Note:

  A Reinstate from Bad Debt note is automatically added to the encounter, indicated by a push pin icon. You can view the icon in Patient Chart on the Encounters tab and the Notes sub-tab.

  

• Transactions:

  Two system generated transactions move the encounter balance from Bad Debt A/R to Regular A/R.

  • Bad Debt Credit: Removes the balance from the Bad Debt A/R.
  • Bad Debt Debit: Adds the balance into the Regular A/R.

  The two transactions can be seen in Patient Chart on the Encounters tab, Transactions sub-tab. The movement of the encounter balance from the Bad Debt column to the Self column can be seen in Patient Chart on the Financial tab.