NextGen Knowledge Center

Delete an Encounter

  1. Access the Patient Chart.
  2. Select the Encounters tab, and then the General sub-tab.
  3. From the Encounters list, select the encounter to be deleted.
  4. Select the open menu button and select Delete.
    A prompt appears asking to confirm the deletion of the encounter.
  5. To delete the encounter, select OK.
    One of the following occurs:
    • If the encounter never had diagnosis or charge activity, it is deleted in both NextGen® Enterprise PM and NextGen® Enterprise.
    • If the encounter has claims associated with it, a prompt appears stating that this encounter has associated claims and that they must be deleted before you can delete the encounter.
    • If the encounter has charges associated with it, a prompt appears stating that there are charges associated with this encounter and that the encounter cannot be deleted.
    • If the encounter has encounter-level diagnosis codes associated with it, a prompt appears stating that there are diagnoses associated with this encounter and that the encounter cannot be deleted.
    • If the encounter has insurances associated with it, a prompt appears stating that there are insurances associated with this encounter and that the encounter cannot be deleted.
    • If the encounter is linked to appointments, a prompt appears stating that the encounter is linked to an appointment and that the appointment must be unlinked before you can delete the encounter.
    • If the encounter had previous diagnosis or charge activity, a prompt appears stating that there is a patient_procedure data associated with this encounter and that it must be deleted before you can delete the encounter, and if you would you like to suppress this encounter from appearing in PM.
  6. To suppress the encounter in NextGen® Enterprise PM, but not in NextGen® Enterprise, select Yes.