NextGen Knowledge Center

Validate an Entity's Address - Address Not Found

This is the process flow for when the USPS database cannot find a match in the database. Both the user and the practice must be setup for real-time address validation before performing this procedure.
  1. Enter the following required address field's for the entity:
    • Street 1 (required): Enter the street address for the entity.
    • Street 2: Enter additional mailing information. For example, building number or suite number.
    • Zip (required): Enter the zip code. The City, State, Country, and County fields will auto-populate.

      You can enter the 9 digit zip code. For example, 12345-1234.

    • City (required): Enter or select the city of the mailing address.
    • State (required): Select the state for the mailing address.
  2. Select OK.
    The address fields are sent to the USPS address validation API and compared to the address fields in the USPS database. The USPS validation API responds with an error message.

    The USPS database cannot locate the address. One of the following error messages can display:
    • Address Not Found.
    • Address contains invalid characters.
    • Authorization failure. Perhaps username and/or password is incorrect.
    • Invalid city.
    • Invalid state code.
    • Multiple addresses were found for the information you entered, and no default exists.
  3. Select OK.
    The next time the window is accessed the icon displays above the address fields. This icon indicates that the address cannot be found in the USPS database and may not be deliverable.