Verify External locations are mapped in site generator

Patient Experience Help

Patient messages are not received in NextGen EHR and PM Inbox

If you are not receiving patient messages in NextGen® Enterprise EHR and NextGen® Enterprise PM, confirm that the following criteria are verified: Is this happening for all patients? Is this happening for all locations? Is this happening for all providers or staff? Is the patient a registered NextGen® PxP Portal patient? What has the patient selected when composing the message? Which Ask a Question did the patient select? Which provider or staff did the patient select? Which location did the patient select? Confirm that the outbound message from NextGen® PxP Portal is successful. Are the external locations are mapped in Site Generator? Does the provider or staff chosen by the patient have an external mapping in Site Generator? Are correct PxP Agents running in the PxP Portal Integration Tool (PPIT)? Does a routing rule exist in PPIT? Note: You can view the routing rules in the Message Routing window of PxP Portal Integration Tool (PPIT). Confirm if valid recipients are listed for the m

Patient Experience Help

Messaging Issues

Patients can ask questions to providers by clicking Ask a Question. The Ask a Question button is available on the home page, Message page, and the navigation bar of NextGen® PxP Portal. Providers or staff members receive the patient message in NextGen® Enterprise EHR Inbox, under the respective Inbox category: Question > Communication Appointment > Appointment Request Prescription > PrescriptionNote: Prescription category to receive patient messages is not present in NextGen® Enterprise PM Inbox. You can encounter issues such as message not being received in NextGen® Enterprise EHR and NextGen® Enterprise PM. You can use the information in this section to address messaging request issues and find solutions. Patient messages are not received in NextGen EHR and PM Inbox You can perform the necessary checks to troubleshoot patient message failures in NextGen® Enterprise EHR and NextGen® Enterprise PM. Verify External locations are mapped in site generator You can use the Interface Setup s

Patient Experience Help

Verify Staff IDs are mapped in Site Generator

You can confirm that the staff IDs are mapped in Site Generator to enable secured messaging and routing rules to work. To map the Staff IDs, do the following: Open Site Generator for the practice. Select Medfusion Site Administration. In the Administrator – Setup/Access section, select one of the following. Personnel (Non-Physicians) Personnel (Non-Physicians) > List All Personnel Personnel (Non-Physicians) > List by Location The Manage Your Physicians window appears. Select Edit Personnel to map the desired staff member. Select Mappings, and enter the Unique_ID in MedfusionREST – NextGen (Primary). Select Map Value. The selected staff member is mapped with the NextGen® PxP Portal user. Parent topic: Continuity of Care Document Issues

Patient Experience Help

Verify Provider IDs are mapped in Site Generator

Provider ID's are mapped in Site Generator as they enable secure messaging and routing rules for working. Open Site Generator for the practice. Select Medfusion Site Administration. In the Administrator – Setup/Access section, Select Physicians/Providers The Manage Your Physicians window displays. Select Edit Physician for the physician you want to map. The edit window for the physician appears. Select Mappings. The mappings appears for the selected physician. Enter the USER_ID of the provider from the USER_MSTR Table in MedfusionREST – NextGen (Primary). Select Map Value to map the provider with the NextGen® PxP Portal user. Note: No Notification displays, and the value is saved automatically. Parent topic: Continuity of Care Document Issues See also Verify the User ID of a Provider

Patient Experience Help

Patient Appointment Request not Received in NextGen EHR and PM Inbox

You need to confirm the following criteria by using a test patient and sending a message: Is this happening for all patients? Is this happening for all locations? Is this happening for all providers or staff? Is the patient a registered NextGen® PxP Portal patient? Which location is selected by the patient while composing the message? Are external locations mapped in Site Generator? Does the provider or staff chosen by the patient have an external mapping in Site Generator? Are the Correct PxP Agents running in the PxP Portal Integration Tool (PPIT)? Note: Under the Patient Portal solution in PxP Portal Integration Tool, confirm that the status for Inbound Appointment Request is Running Does a routing rule exist in PPIT? Note: You can view the routing rules in the Message Routing window of PxP Portal Integration Tool (PPIT). Confirm if a routing rule exists for a patient selection and if it has valid recipients. Note: If you have verified all the criteria and patient appointment reques

Patient Experience Help

Verify the User ID of a Provider

You can check the user ID of the provider in NextGen System Administrator. The user ID is used for mapping in the MedfusionREST – NextGen (Primary) section in the physician Mapping in Site Generator. Open NextGen System Administrator. Select Ctrl+F. The Find window opens. Select Last Name. Enter the Last Name, and select Find Now. Select the desired user, and select OK. Note: The USER_ID is displayed under the User ID text field. Parent topic: Continuity of Care Document Issues

Verify External locations are mapped in site generator

Recommendations

Patient messages are not received in NextGen EHR and PM Inbox

Messaging Issues

Verify Staff IDs are mapped in Site Generator

Verify Provider IDs are mapped in Site Generator

Patient Appointment Request not Received in NextGen EHR and PM Inbox

Verify the User ID of a Provider

Patient messages are not received in NextGen EHR and PM Inbox

Messaging Issues

Verify Staff IDs are mapped in Site Generator

Verify Provider IDs are mapped in Site Generator

Patient Appointment Request not Received in NextGen EHR and PM Inbox

Verify the User ID of a Provider