Find and Change Ownership of No Longer Dependent Accounts

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Changing the Ownership of Minor Patient's Portal Account

When a patient reaches the age of majority, the guardian account is deactivated, and the patient's email address automatically changes to aged-out@nextgen.com in Practice Portal. The guardian also receives an email about the change in ownership of the minor patient's NextGen® PxP Portal account. Note: If the updated email is accepted in ReviewQ in the PxP Portal Integration Tool, the patient's email address changes to aged-out@nextgen.com in the patient's demographics in NextGen® Enterprise EHR and NextGen® Enterprise PM. The enrollment status in NextGen® Enterprise EHR and NextGen® Enterprise PM changes from Completed to Not Enrolled, with a tooltip showing Aged Out. You can update the patient's email address in the Modify Patient Information window. You can also update the patient's email address in Practice Portal and send the enrollment invitation to the patient who has reached the age of maturity. After the patient completes the enrollment, the status changes to Completed in NextG

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Changing the Ownership of Minor Patient's Portal Account

When a patient reaches the age of majority, the guardian account is deactivated, and the patient's email address automatically changes to aged-out@nextgen.com in Practice Portal. The guardian also receives an email about the change in ownership of the minor patient's NextGen® PxP Portal account. Note: If the updated email is accepted in ReviewQ in the PxP Portal Integration Tool, the patient's email address changes to aged-out@nextgen.com in the patient's demographics in NextGen® Enterprise EHR and NextGen® Enterprise PM. The enrollment status in NextGen® Enterprise EHR and NextGen® Enterprise PM changes from Completed to Not Enrolled, with a tooltip showing Aged Out. You can update the patient's email address in the Modify Patient Information window. You can also update the patient's email address in Practice Portal and send the enrollment invitation to the patient who has reached the age of maturity. After the patient completes the enrollment, the status changes to Completed in NextG

Patient Experience Help

Changing the Ownership of Minor Patient's Portal Account

When a patient reaches the age of majority, the guardian account is deactivated, and the patient's email address automatically changes to aged-out@nextgen.com in Practice Portal. The guardian also receives an email about the change in ownership of the minor patient's NextGen® PxP Portal account. Note: If the updated email is accepted in ReviewQ in the PxP Portal Integration Tool, the patient's email address changes to aged-out@nextgen.com in the patient's demographics in NextGen® Enterprise EHR and NextGen® Enterprise PM. The enrollment status in NextGen® Enterprise EHR and NextGen® Enterprise PM changes from Completed to Not Enrolled, with a tooltip showing Aged Out. You can update the patient's email address in the Modify Patient Information window. You can also update the patient's email address in Practice Portal and send the enrollment invitation to the patient who has reached the age of maturity. After the patient completes the enrollment, the status changes to Completed in NextG

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Inviting Aged Out Patients to NextGen PxP Portal

Minor patient accounts are managed by their guardians. The email address associated with a minor's account is always the guardian's email address. When a minor patient ages out, the guardian's account is revoked and the status of the patient is updated to Not Enrolled in NextGen® Enterprise EHR and NextGen® Enterprise PM. When you hover over the status of an aged out patient, the status appears as Aged Out. Aged out patients are automatically invited to NextGen® PxP Portal when you update the email address of the patient in the Modify Patient Information window. You must ensure that the Auto Invites for Patients option is enabled on the Practice Configuration tab in NextGen® PxP Portal Integration Tool. You can invite an aged out patient manually by providing the email address through the following methods. From the File menu, select Patient Portal > Enroll Now. On the Patient Lookup window, select , and select Patient Portal > Enroll Now On the Patient Lookup window, right-click the p

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Inviting Aged Out Patients to NextGen PxP Portal

Minor patient accounts are managed by their guardians. The email address associated with a minor's account is always the guardian's email address. When a minor patient ages out, the guardian's account is revoked and the status of the patient is updated to Not Enrolled in NextGen® Enterprise EHR and NextGen® Enterprise PM. When you hover over the status of an aged out patient, the status appears as Aged Out. Aged out patients are automatically invited to NextGen® PxP Portal when you update the email address of the patient in the Modify Patient Information window. You must ensure that the Auto Invites for Patients option is enabled on the Practice Configuration tab in NextGen® PxP Portal Integration Tool. You can invite an aged out patient manually by providing the email address through the following methods. On the Patient Lookup window, select , and select Patient Portal > Enroll Now On the Patient Lookup window, right-click the patient name, and select Patient Portal > Enroll Now On t

Patient Experience Help

Find and Send Invites to Patients Previously Under a Guardian

Before you begin Ensure that all of the email addresses are updated from "aged-out@nextgen.com" to the patient's actual address. In NextGen® PxP Portal, select the Family Management tab. Select Age-out Report. The Age-out Report page opens. In the Status field, select Aged-out. Indicate the patient's decision-making capacity. In DOB before, select the date of birth, and then select Search. The search results list patients whose date of birth precedes the selected date. Select Invite corresponding to the patient name. Alternatively, you can send the enrollment invitations individually by selecting Send post age-out invite from the patient dashboard. Demographics page with enrollment option The patient receives an invitation to create their own logon information for their portal account.

Find and Change Ownership of No Longer Dependent Accounts

Recommendations

Changing the Ownership of Minor Patient's Portal Account

Changing the Ownership of Minor Patient's Portal Account

Changing the Ownership of Minor Patient's Portal Account

Inviting Aged Out Patients to NextGen PxP Portal

Inviting Aged Out Patients to NextGen PxP Portal

Find and Send Invites to Patients Previously Under a Guardian

Changing the Ownership of Minor Patient's Portal Account

Changing the Ownership of Minor Patient's Portal Account

Changing the Ownership of Minor Patient's Portal Account

Inviting Aged Out Patients to NextGen PxP Portal

Inviting Aged Out Patients to NextGen PxP Portal

Find and Send Invites to Patients Previously Under a Guardian