Set an Alert Override
Select the alert in the
Alerts
panel grid.
Select the
Create Override
button.
The alert appears the
Alert Overrides
panel grid.
As desired or necessary, do any of the following:
If the field under the
Message
column is not gray, change the text of the message, and then select
Update Message
.
Select a financial class from the list under the
Financial Class
column.
Select a payer from the list under the
Payer
column.
Change or add additional selections for 'When' –templates on which the alert will appear.
Select another
Visit Set
.
Select
Days
or
Visits
for a frequency.
Recommendations
Explore
Set an Alert Override
NextGen® Therapy Suite Help 30.3.13.0
Alert Overrides Panel
You can override certain alerts. Keep in mind that an override does not disable the alert in the top grid. Regardless of what you change in the override, the application will still run the alert. Alert Overrides panel An Alert Override offers the ability to tailor the alert for your organization/state/payers. You can: Set different rules for any payers that may need the alert to fire at different intervals (number of days or number of visits). Send different alert messages for different payers. Add additional workflow templates that the alert will fire on. Change the users that will see the alert (based on visit set). Set an Alert Override Parent topic: Alert Configuration
NextGen® Therapy Suite Help 30.3.13.0
Add a Security Group Category Payer Alert
Below the Category/Payer Overrides grid, select the fields to select the Category and Payer Name. Under the Rule column, select either Allow or Prevent. Select the action that is allowed or prevented, and then enter the text that you want to appear in the alert. Select Add to add the alert to the grid. Parent topic: Security Group Category/Payer Overrides
NextGen® Therapy Suite Help 30.3.13.0
Alerts Panel
The grid in the Alerts panel displays all alerts that have been set up. The Description column describes the usage scenario that causes the alert to fire. The Message column shows the text of the alert message. The When column shows the template in the workflow where the alert fires. The Visit Set column shows which types of visits the alert will fire for. The Enabled column shows whether the alert has been enabled to fire ('Locked' indicates an alert that always fires and cannot be disabled). The Override column indicates whether an override has been configured for the alert. If there is an override (Yes), then when you select the alert, you see the conditions of the override in the grid in the Alerts Overrides panel. Most of the alerts are set to Enabled, and the system prevents you from disabling them due to regulatory or documentation requirements. If you select a row in the grid and the Enable checkbox becomes unavailable, you cannot turn off the alert. Search for an Alert Filter
NextGen® Therapy Suite Help 30.3.13.0
Update an Alert
Select the alert that you want to update in the grid. The fields above the grid fill in with the details for the selected alert. To change the number of days or visits remaining before the alert fires, update the entry in the When field. To change the selected tracking variable, select the other option, Days or Visits. To change the alert text, edit the text in the Alert field. Select Update. Parent topic: Alerts Section
NextGen® Orthopedic Suite Help 80.2.14.0
Update an Alert
You can edit or delete an existing alert. On the Billing Configuration practice template, expand the Alerts panel. Select an alert from the grid. The details of selected alert appear in the corresponding fields below the grid. To edit the alert, make changes to the text in the fields as needed, and then click Update. To delete the alert, click Delete. Note: The alert appears based on the primary insurance listed on the encounter. If there is an alert configured for all payers within a financial class (*), this overrides what the individual payer has configured for that chief complaint. Parent topic: Alerts Configuration
NextGen® Orthopedic Suite Help 80.2.14.0
Add an Alert
You can add alerts for preregistration templates based on the chief complaints and financial class of the encounter-level insurance. The alerts added on the Billing Configuration practice template appear on the following preregistration templates, based on the configuration. Pre Reg Clinical Approval Billing Approval Clinical 1 Clinical 2 On the Billing Configuration practice template, expand the Alerts panel. Alerts panel on the Billing Configuration template Note: The Workflow/Template field displays Pre-Reg, by default. Click the blank field below the Complaint column, and select a complaint from the list. Note: If an alert is applicable for all payers in the financial class and all complaints, select the asterisk (*) from the list. After you select the complaint, the windows for selecting the financial class name and payer open. Select the financial class name and payer. Note: If an alert is applicable for all payers in the financial class and all complaints, select the asterisk (*
