NextGen Knowledge Center

Specifying a Sender When Sending or Replying to Messages

When responding to a message you accepted, if you want all users in the distribution list to continue to receive subsequent responses, ensure that the relevant distribution list is selected in the From field. Use the information provided in the following table to select an appropriate sender when sending or replying to messages.

IfToDo this
you are responding to a message initiated by a patientensure that all users in the routing policy continue to receive the responses.When you select Reply, the alias for the routing policy is populated in From.
select yourself as the senderSelect the arrow next to From, and select your name.
select an online profileSelect the arrow next to From, and select an online profile.
you are initiating a messageselect yourself as the senderSelect the arrow next to From, and select your name.
select an online profileSelect the arrow next to From, and select an online profile.
Specifying a Sender When Sending or Replying to Messages