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When responding to a message you accepted, if you want all users in the distribution list to continue to receive subsequent responses, ensure that the relevant distribution list is selected in the From field. Use the information provided in the following table to select an appropriate sender when sending or replying to messages.
| If | To | Do this |
|---|---|---|
| you are responding to a message initiated by a patient | ensure that all users in the routing policy continue to receive the responses. | When you select Reply, the alias for the routing policy is populated in From.
|
| select yourself as the sender | Select the arrow next to From, and select your name.
| |
| select an online profile | Select the arrow next to From, and select an online profile.
| |
| you are initiating a message | select yourself as the sender | Select the arrow next to From, and select your name. |
| select an online profile | Select the arrow next to From, and select an online profile.
|