NextGen Knowledge Center

Filter Problem Notes

You can filter the problem notes displayed on the Problem List panel.

  1. Select a row in the Problem List grid.
    The details of the selected problem automatcially fill the fields below the grid.
  2. To filter the Problem Notes by the most recent note, select Most Recent Note.
  3. To view notes by the current user, select Most Recent Note by current user.
  4. To view all the problem notes associated with the selected problem, click the View all notes link.