Frequently Asked Questions

What happens when NextGen® Mobile closes suddenly without warning?

When NextGen® Mobile closes, your device is disconnected from the desktop you are connected to. The NextGen D2D window displays a message about the disconnection and prompts you to reconnect. You can follow the steps for pairing your NextGen® Mobile to get connected again.

What happens when NextGen® Mobile disconnects?

When NextGen® Mobile disconnects, a message appears indicating that you are disconnected, and you can reconnect.

What happens when I try to pair an already paired desktop with NextGen® Mobile?

When you try to pair an already paired desktop with your NextGen® Mobile, a message appears indicating that you are already paired.

Can I connect to a desktop that is already being used by another Direct to Desktop user?

No, NextGen D2D on a desktop can be connected to only one NextGen® Mobile at a time. If you try connecting to a desktop that is already in use, a message appears indicating that the device is already in use.

Can I connect to a desktop that is shutdown or in sleep mode?

No, NextGen® Mobile cannot connect to a desktop that is turned off or in sleep mode. A message appears indicating that the desktop is inactive.

Can I connect to a desktop that does not have internet connectivity?

No, NextGen® Mobile cannot connect to your desktop when there is no internet connectivity. A message appears on the NextGen D2D window indicating that there is no internet connectivity.

What happens when NextGen® Mobile is not connected to the internet?

When NextGen® Mobile is not connected to the internet, a message appears indicating that there is no internet connectivity for your phone and the Direct to Desktop button becomes unavailable on the Hub view. The Direct to Desktop button becomes available when the internet connectivity is restored.

What happens when I close NextGen D2D on my desktop?

When you close NextGen D2D on your desktop, NextGen® Mobile gets disconnected from the desktop.

What should I do when NextGen D2D stops responding on my desktop?

If NextGen D2D does not open on your desktop and a message appears indicating that NextGen D2D is already running, you can resolve this issue by force closing NextGen D2D. You can open Task Manager on your desktop, select NextGen D2D and then select End Task.

Can I save the text in Speech Box?

The text in Speech Box is saved only till it is open. When you close Speech Box, the text is lost. To save the text in Speech Box, you can copy and paste the text to other text editors. You can select Copy Text to copy the text in Speech Box.

Can I use navigation commands for copying content from Speech Box to other applications?

No, you cannot use the navigation commands for copying the content from Speech Box to other text editors or NextGen® Enterprise EHR. You can copy and paste using keyboard shortcuts or by using your mouse.

Will my content in Speech Box be lost if the network is disconnected on the mobile or desktop during dictation?

No, your content in Speech Box is not lost when the network gets disconnected on the mobile or desktop. The content is saved till you close Speech Box.

Does Speech Box check spelling in the dictated content?

Yes, Speech Box performs spelling check in your content and highlights the wrongly spelled words with a red underline. You can right-click a highlighted word and select a suggested correction or delete the word and dictate it again.

How does NextGen® Mobile appear on the NextGen D2D window on a desktop?

The name of the device is appears as specified in your mobile's settings.

How do I update Nextgen D2D on a desktop?

If an update to NextGen D2D is available, a message appears on the Nextgen D2D window displaying the latest version. You can choose to install the latest version of NextGen D2D or continue with the existing version. You can install the updates only if you run NextGen D2D in the administrator mode.

You can install task scheduler for automatic upgrading of NextGen D2D.