Uninstall NextGen Direct to Desktop
On your desktop, open Control Panel.
In
Programs
, select
Uninstall a program
.
The
Programs and Features
window opens.
Locate and right-click
NextGen D2D
, and then select
Uninstall
.
A message appears asking you to confirm the NextGen D2D uninstallation.
Select
Yes
.
A message appears displaying the NextGen D2D installer file details. You must verify and confirm to uninstall.
To confirm, select
Yes
.
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NextGen® Mobile Help
Install and Set Up NextGen® Direct-to-Desktop
Before you begin To use Direct to Desktop in NextGen® Mobile, you must be a NextGen® Mobile plus user. You can install NextGen® Direct-to-Desktop (D2D) on your desktop and set up Direct to Desktop in NextGen® Mobile to dictate text directly into desired locations. Note: The NextGen® Mobile plus users can use the Direct to Desktop functionality in NextGen® Mobile version 9.0.0 or later. Note: For hosted clients, the clinic's IT team or the NextGen Hosting Services team must install NextGen® Direct-to-Desktop on the terminal servers where NextGen® Enterprise EHR is installed. Users can open NextGen® Direct-to-Desktop on the available terminal server and pair with NextGen® Mobile. NextGen® Direct-to-Desktop saves the pairing records per user log on and desktop. Users must pair again when logging on to a new terminal server. To download NextGen® Direct-to-Desktop, do one of the following: Open NextGen® Mobile Cloud Portal, and then select NextGen D2D. Cloud Portal Home window Go to https:/
NextGen® Mobile Help
Managing Direct to Desktop in NextGen® Mobile
In the Settings view in NextGen® Mobile, the D2D/Direct to Desktop configuration is turned on by default. You can turn off D2D/Direct to Desktop to hide the Direct to Desktop button in the Hub view. Parent topic: NextGen Direct-to-Desktop Overview
NextGen® Mobile Help
Install Microsoft .NET Framework 4.8
To install and use the NextGen D2D application, you must install Microsoft .NET Framework 4.8 (x86 and x64). To download Microsoft .NET Framework 4.8, do one of the following: Go to https://d2d-package.entradahealth.net/, and follow the onscreen instruction. Go to https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-developer-pack-offline-installer. The Microsoft .NET Framework download page opens, and the ndp48-devpack-enu installer file is automatically downloaded. If not, you can select click here to download manually. Locate the file, right-click, and then select Run as administrator. A message appears displaying the Microsoft .NET Framework installer file details. You must verify and confirm to continue the installation. Select Yes. The Microsoft .NET Framework window opens displaying the license terms and conditions. license terms and conditions details Note: If you already have Microsoft .NET Framework installed on your system, the Microsoft .NET Framewor
NextGen® Mobile Help
Frequently Asked Questions
What happens when NextGen® Mobile closes suddenly without warning? When NextGen® Mobile closes, your device is disconnected from the desktop you are connected to. The NextGen D2D window displays a message about the disconnection and prompts you to reconnect. You can follow the steps for pairing your NextGen® Mobile to get connected again. What happens when NextGen® Mobile disconnects? When NextGen® Mobile disconnects, a message appears indicating that you are disconnected, and you can reconnect. On reconnecting, NextGen® Mobile is automatically connected to most recent paired desktop that is currently active and available. If there are no active desktops available, you can do one of the following: Open a paired desktop to make it active and then connect. Pair a new desktop and connect. Wait till one of the active desktop is available and than connect. What happens when I try to pair an already paired desktop with NextGen® Mobile? When you try to pair an already paired desktop with your
NextGen® Mobile Help
Pair NextGen® Mobile with Desktops
You can pair NextGen® Mobile with multiple desktops. Up to 100 devices can be displayed on the Paired Devices window. Open NextGen® Mobile. Select Direct to Desktop. The Dictation window opens. Dictation view with select a device and pair a device options Select Pair a Device. The OTP verification view opens. Open NextGen D2D on the desktop to pair. NextGen D2D window Select Pair New Device. A four digit OTP appears. Enter the OTP in NextGen® Mobile. Select Verify and Proceed. A message appears confirming that the device is paired. Select OKAY. The Dictation window opens indicating that the desktop device is connected. To pair another desktop, select . The Paired Devices window opens. Select Pair a Device. The OTP verification view opens. Enter the OTP, and then complete the verification. Parent topic: NextGen Direct-to-Desktop Overview
NextGen® Mobile Help
Installation Prerequisites
For installing NextGen Direct to Desktop (D2D) on your desktop and setting up Direct to Desktop in NextGen® Mobile, you must ensure to have the following: An authorized and authenticated desktop with NextGen® Enterprise EHR 5.9.0 or later installed. Note: For hosted clients, the clinic's IT team or the NextGen Hosting Services team must install NextGen D2D on the terminal servers where NextGen® Enterprise EHR is installed. Users can open NextGen D2D on the available terminal server and pair with NextGen® Mobile. NextGen D2D saves the pairing records per user login and desktop. Users must pair again when logging on to a new terminal server. An iOS™ mobile device to install the NextGen® Mobile application. NextGen® Mobile plus user permissions to use Direct to Desktop in NextGen® Mobile version 9.0.0 or later. Access to NextGen Mobile Cloud Portal, if you are downloading the NextGen D2D software package from NextGen Mobile Cloud Portal. Pre-configured macros added to the physician's prof
