Prerequisites for Using NextGen® Mobile

Requirement	Minimum	Recommended
iOS® version	iOS® 16	iOS® 18
Mobile digital device	Apple® iPhone® 8 or above Apple® iPod touch® 7th generation Apple® iPad® 5th generation or above	Apple® iPhone® 12 or above Apple® iPad® 9th generation or above
Network bandwidth for the standard functions	10 Mbps	10 Mbps or above
Network bandwidth for the ambient functions	15 Mbps	15 Mbps or above
Network bandwidth for downloads	20 Mbps	20 Mbps or above

NextGen® Mobile Help

Register for the Early Access Program

You can register for the Early Access Program (EAP) to explore new features, assess usability and other issues, and share your observations with the NextGen® Mobile team. Note: Registration for the EAP is available for NextGen® Enterprise users during a specified period. Open NextGen® Mobile. In Hub, select the EAP icon. The upcoming features are summarized along with the tentative EAP schedule. In Early Access Program, select I am Interested. After registering for the EAP, you must restart the application to use new features. To share your observations, select Tell us about your experience, enter your feedback, and then select Submit. Parent topic: Prerequisites for Using NextGen Mobile

NextGen® Mobile Help

Set Up NextGen® Mobile on First Logon

Install NextGen® Mobile from the App Store®. Open NextGen® Mobile. A message appears requesting permission to use your mobile features. Turn on permissions for the following: Contacts Calendar Camera Microphone Touch ID® Face ID® Note: You can use face recognition or fingerprint to easily open NextGen® Mobile. You can turn on or turn off Face ID and Touch ID from Settings. Notifications Create a PIN with four to six digits. Note: If you forget your PIN, you must reinstall NextGen® Mobile. You can change your PIN from Settings. To log on, enter the username and password, and then select Log in or, if applicable, Log in with an invitation code. Two Factor Authentication opens. Select SMS Authentication (text message) or Email Authentication. NextGen® Mobile sends a one-time password (OTP) as a text message or email. Enter the verification code, and then select Verify. In Set Defaults, select the provider and location, and then select Done. NextGen® Mobile opens. Parent topic: Prerequisit

NextGen® Mobile Help

Version Information for NextGen Mobile Features

The table lists the NextGen® Enterprise and NextGen® Mobile versions supporting different features. Feature Name NextGen® Enterprise Version NextGen® Mobile Version Patient Summary 6.0 and later 10.3 Diagnosis, Orders, Medications, and Charges 6.0 and later 10.3 Today's visit, Subjective, Objective, Assessment, and Plan (SOAP) note section and Ambient workflow for clinical documentation 5.9.4 and later 9.4.0 Google speech-to-text (STT) as the Speech Recognition Engine (SRE) for the following: Tap template job dictations Dictations done only in NextGen® Mobile SOAP notes dictations from Today's Visit 5.9.4 and later 9.4.0 Job list update 5.9.4 and later 9.4.0 Patient Insights section for clinics synchronized with Population Health System (PHS) 5.9.4 and later 9.3.0 Provider Approval Queue (PAQ) sign off with actions 5.9.1 and later 9.3.0 Copy data forward 5.9.0 and later 9.2.0 App Store® rating NA 9.1.0 NextGen Direct to Desktop (D2D) 5.9.0 and later 9.0.0 Electronic Prescribing of Cont

NextGen® Mobile Help

Requirements for Using NextGen® Mobile Cloud Portal

NextGen® Mobile Cloud Portal supports and tracks the usage of NextGen® Mobile. You can manage the clinic jobs, users, and other resources contained in the NextGen® Mobile deployment. You can also monitor and report on-job activity, and send messages to communicate with other NextGen® Mobile users. You can use the current and previous versions of the following browsers to work with NextGen® Mobile Cloud Portal: Microsoft® Edge Mozilla® Firefox Apple® Safari Google® Chrome Note: You can view the supported browsers on the logon page by selecting the Browser Requirements. Browser requirements on logon page Log on to the NextGen Mobile Cloud Portal You can log on to NextGen® Mobile Cloud Portal with two-factor authentication. View the Release Documentation You can view the latest user guides and release notes in NextGen Mobile Cloud Portal. Select a Clinic You can select and work with your clinic on NextGen® Mobile Cloud Portal. Set Up Your Profile You can update your profile, password, and

NextGen® Mobile Help

Installation Prerequisites

For installing NextGen Direct to Desktop (D2D) on your desktop and setting up Direct to Desktop in NextGen® Mobile, you must ensure to have the following: An authorized and authenticated desktop with NextGen® Enterprise EHR 5.9.0 or later installed. Note: For hosted clients, the clinic's IT team or the NextGen Hosting Services team must install NextGen D2D on the terminal servers where NextGen® Enterprise EHR is installed. Users can open NextGen D2D on the available terminal server and pair with NextGen® Mobile. NextGen D2D saves the pairing records per user login and desktop. Users must pair again when logging on to a new terminal server. An iOS™ mobile device to install the NextGen® Mobile application. NextGen® Mobile plus user permissions to use Direct to Desktop in NextGen® Mobile version 9.0.0 or later. Access to NextGen Mobile Cloud Portal, if you are downloading the NextGen D2D software package from NextGen Mobile Cloud Portal. Pre-configured macros added to the physician's prof

NextGen® Mobile Help

Prerequisites for ePrescribing in NextGen® Mobile

For electronic prescription of controlled substances (ePCS) medications in NextGen® Mobile, you must set up the following: You must have NextGen® Enterprise API (application programming interface) licenses. You must have the necessary eRx permissions in System Administrator. For more information, go to NextGen Healthcare Success Community, and download the latest System Administrator Guide forNextGen®Enterprise. You must have the necessary eRx permissions in File Maintenance. For more information, go to NextGen Healthcare Success Community, and download the latest File Maintenance Master Lists Guide forNextGen®Enterprise. You must have the necessary ambient permissions in NextGen® Mobile Cloud Portal. For more information, go to NextGen Healthcare Success Community, and download the latest NextGen®Mobile Solutions Cloud Portal User Guide. You must set up one of the following controlled substances (CS) authentication methods: Symantec VIP Token IdenTrust Mobile Authentication Service (M

Prerequisites for Using NextGen® Mobile

Recommendations

Register for the Early Access Program

Set Up NextGen® Mobile on First Logon

Version Information for NextGen Mobile Features

Requirements for Using NextGen® Mobile Cloud Portal

Installation Prerequisites

Prerequisites for ePrescribing in NextGen® Mobile

Register for the Early Access Program

Set Up NextGen® Mobile on First Logon

Version Information for NextGen Mobile Features

Requirements for Using NextGen® Mobile Cloud Portal

Installation Prerequisites

Prerequisites for ePrescribing in NextGen® Mobile