NextGen Knowledge Center

Set Up the Group to Notify for Failed Test Charges

If charge posting fails for any reason, you can identify who in your practice you want to send a notification to for any failed test charges. There is a field on the Order module practice preferences to set this value.
  1. Select File Maintenance > System > Practices.
  2. Select a practice.
  3. Select Preferences.
  4. Select Orders Module in the Preference List.
  5. Select the Folder button on the Group to Notify for Failed Charges field.
  6. In the Available Users and Groups section, select to highlight which group to notify.
  7. Select the Right Blue-Arrow to add that group to the Notified Users list.

  8. Select OK to save the value.
    The new group displays in the Group to Notify for Failed Charges list.