NextGen Knowledge Center

Set Columns for Problem History

You can set preferences for columns that should display in the Problem History window.
  1. In the Problem History window, select the Preferences button.
    The Preferences menu opens.
    Set Columns to Display

  2. To specify which columns you want to display on the Problems Notes window, do the following:
    1. Select Set Columns to Display.
      The View Preferences window opens.
      View Preferences

    2. From the Available Columns section, select the columns and select Add to move them to the right pane.
    3. From the Display these fields in this order section, select any columns you want to remove and select Remove.
    4. Select Move Up or Move Down to set the order the columns are displayed.
    5. Select OK to save your changes.