NextGen Knowledge Center

Set Column Preferences for Problem Notes Window

  1. To view the list of settings for the columns, select the Preferences button in the Problem Notes window.
  2. Select or clear the applicable columns to view or hide them in the Problem Notes window.
    Set Columns to Display

  3. To specify which columns to view in the Problems Notes window and their display order:
    1. Select Set Columns to Display.
      The View Preferences window opens.

    2. To add a column, select the column name in the Available Columns list, and then select Add. To add all columns, select Add All.
    3. To remove a column, select the column name in the Display these fields in this order list, and then select Remove. To remove all columns, select Remove All.
    4. To set the display order of a column, select the column name, and then select Move Up or Move Down.
      The order of columns from top to bottom is the order that the columns appear from left to right in the Problem Notes window.
    5. Select OK.
  4. In the Problem Notes window, you can do one or more of the following:
    • To pin a column so that its position cannot be changed, select the unpinned icon. The unpinned icon changes to a pinned icon.
    • To unpin a column, select the pinned icon. The pinned icon changes to an unpinned icon.
    • To change the position of an unpinned column, drag the column to its new position.
    • To set a column to appear in an ascending order, select the column arrow so that it points upward .
    • To set a column to appear in a descending order, select the column arrow so that it points downward .