NextGen Knowledge Center

Customize the Problem List Columns

  1. Open the Problems Module.
  2. To view a list of settings for the problem list, select Preferences on the problem list toolbar.
  3. Select or clear the applicable check boxes.
    Set Columns to Display

  4. To determine which columns to view in the problem list and their display order:
    1. Select Set Columns to Display.
      The View Preferences window opens.
      View Preferences

    2. To add a column to the problem list, select the column name in the Available Columns list, and then select Add. To add all columns, select Add All.
    3. To remove a column from the problem list, select the column name in the Display these fields in this order list, and then select Remove. To remove all columns, select Remove All.
    4. To set the display order of a column, select the column name in the Display these fields in this order list, and then select Move Up or Move Down. The order of columns from top to bottom is the order that the columns appear from left to right in the problem list.
    5. Select OK.
  5. To customize the problems list, do the following:
    • To pin a column so that its position cannot be changed, select the unpinned icon. The unpinned icon changes to a pinned icon.
    • To unpin a column, select the pinned icon. The pinned icon changes to an unpinned icon.
    • To change the position of an unpinned column, drag the column to its new position.
    • To set a column to appear in an ascending order, select the column arrow so that it points upward .
    • To set a column to appear in a descending order, select the column arrow so that it points downward .