Document Provider Communications

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Generate the Telephone Communication Document

The Telephone Communication template includes the Preview Document and Offline buttons. Both buttons relate directly to the Telephone Communication document. See the section on how to Generate the Telephone Communication Document Offline to learn how to automate the offline process. Parent topic: Open the Telephone Communications Template

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Open the Telephone Communications Template

The Telephone Communication template enables you to document risk indicators such as tobacco use, hypertension, diabetes, and coronary artery disease. Open the Templates module. On the Medical Records tab, select the Show option of All. Scroll down to highlight Telephone Communication and click OK. The Telephone Communication template opens. Select a Specialty. The Visit Type is set to Patient Communication. Document Provider Communications Documenting the NextGen Enterprise Communication Component Order Management Care Guidelines and Immunization Data Document Patient Reminders Generate the Telephone Communication Document Parent topic: Telephone Communication

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Telephone Communication

The telephone templates enable you to view and document a telephone interaction between a practice and a patient or a patient's representative. Telephone Communication Configuring Your Documentation Preferences Open the Telephone Communications Template

NextGen® Adaptive Content Engine Help Enterprise 8.3.1

Managing the Telephone Call Template

You can record information gathered during a telephone conversation with the patient. The Telephone Call template and the Telephone Communication template enable you to record information gathered during a telephone conversation. You can use the Call/Communication sub-navigational link to open the Telephone Call template. Telephone Call Template sections Open the Telephone Call Template You can open the Telephone Call template to record information gathered during a telephone conversation with the patient. Open the Patient Demographics Template You can document patient details such as contact number, address, Primary Care Physician (PCP), primary practice provider, insurance, pharmacy, provider, emergency contact, employment, and reminder details, on the Patient Demographics template. Add Patient Demographic Information You can add demographic details of a patient on the Patient Demographics template. Editing the Patient's Address History You can view and edit the patient's address his

NextGen® Therapy Suite Help 30.3.13.0

Telephone Call Template

On the Telephone Call template, you can add multiple communication messages with the patient to a single encounter. You can see all messages in the grid and sort the grid to see all messages within a case. Use the Phone Call sub-navigation link to open the Telephone Call template. When you first open the Telephone Call template, the Date of Call and Time of Call fields display the current date and time. You can edit these entries. Telephone Call template Document Calls and Other Patient Communication Parent topic: Using NextGen Therapy Suite

NextGen® Therapy Suite Help 30.3.13.0

Document Calls and Other Patient Communication

Select the Contact Type field, and then select the type of contact from the picklist. Contact Type field and picklist If you communicate with someone other than the patient, use the Relationship field to document their relationship to the patient. If you select Patient, the application automatically fills in the name and telephone. If not, you must type entries into those fields. Select a follow-up urgency for the call, in the Urgency field. Complete any other information. Enter a description of the conversation/communication in the Comments field. Select Add Message. The message is added to the Messages grid. To send the message a task to the Provider on the encounter, select Task To Provider. To open the tasking window and choose the recipient, select Task To Staff. To generate a document that captures all communications that occurred on that encounter, select the Create Document icon. Select Save & Close in the workflow bar to close the template. Save & Close button Parent topic: Te

Document Provider Communications

Recommendations

Generate the Telephone Communication Document

Open the Telephone Communications Template

Telephone Communication

Managing the Telephone Call Template

Telephone Call Template

Document Calls and Other Patient Communication

Generate the Telephone Communication Document

Open the Telephone Communications Template

Telephone Communication

Managing the Telephone Call Template

Telephone Call Template

Document Calls and Other Patient Communication