Contact Information
The information displayed for each contact includes:
| Information | Description |
|---|---|
| Date / Time | The encounter date and the actual time when the contact was recorded. |
| Employee | The individual who was logged in and recorded the contact. |
| Reason | The reason stated by the patient or individual who initiated the contact for the contact. |
| Status | The status of the contact. A status of Open means that the reason for the call has not been satisfactorily resolved or addressed and that further action is required. A status of Closed means that the reason for the call has been addressed and that no further action is required for this call. |
| Comments | Shows any comments entered into the Comments field. |