NextGen Knowledge Center

Medical Questions

The Medical Questions call type concerns communications that involve questions or concerns from a patient about his or her health.

  1. Select the New Call button and select Medical Questions from the Call Type list.
    The Panels and Panel Items opens.
  2. Select the Call Information and Contact Information panel items from the panels.
  3. Select Concern.
    The Concern option appears.
    Concern

  4. Select the specialty from the Specialty list.
  5. Select a Concern, the Duration of the concern, and any Comments related to the concern.
  6. Select Action(s).
    The Action(s) option appears.
  7. Select the Action(s) associated with the call. You can select more than one.
  8. Select Call Status and select a status for the call.
  9. In the Comments section, enter any comments related to the call or attach a phrase.
  10. Select Add.
    The call is saved and logged on to the Communication Component Grid.