NextGen Knowledge Center

Setting Up a Virtual Private Network

For best results, you must use the latest version of your devices and browsers. If you can only access the internet from your network through your network's proxy or virtual private network (VPN), you must use a transparent proxy or configure it in your browser for Hypertext Transfer Protocol Secure (HTTPS) connections. Web Real-Time Communication (WebRTC) does not support proxies requiring authentication. Additionally, browsers may have the following rules:
  • Google Chrome™ - The latest versions provide full support for authentication.
  • Mozilla Firefox® - Does not support Traversal Using Relays around NAT (TURN) over Transport Layer Security (TLS), or proxies that inspect packets to validate that connections are real TLS.
  • Apple Safari® - Supports WebRTC in Safari on iOS 11. Safari 12.1 also supports the VP8 video codec, in addition to the H.264 codec. Safari versions earlier than 12.1 use the H.264 video codec exclusively and therefore do not support the VP8 video codec.

Users who connect to NextGen® Enterprise EHR remotely should use browsers on their local machine to optimize the audio and video experience.

Setting Up a Virtual Private Network