NextGen Knowledge Center

Message Browser Tasks

The following context-specific tasks are available from the Message Browser View:

Task IconTask NameDescription
Refresh

Updates messages within the current search page. Note that this is different from selecting the Search button. The Search operation performs a completely new search without a Max Message Id and resets the count and pagination options.

The Refresh task re-performs the search using the existing Max Message Id, so that no new messages since the last Search will be included. Also, it preserves the current page being viewed instead of reverting back to the first page.

Send MessageSends a message to the current channel. For additional information, see Send Message.
Import MessagesImports messages from a file. Note that imported messages are only directly stored in the channel's message data, and not actually processed through the channel. For additional information, see Import Messages.
Export ResultsExports all messages that match the current search criteria. Note that this will include messages on all pages, not only the messages in the current page. To see how many messages will be exported, select the Count button. For additional information, see Export Results.
Remove All MessagesRemoves all messages and attachments stored for the current channel. For additional information, see Remove All Messages.
Remove ResultsRemoves all messages that match the current search criteria. Note that this will include messages on all pages, not only the messages in the current page. To see how many messages will be removed, select the Count button. For additional information, see Remove Results
Remove MessageRemoves a single connector message. Note that removing a Source connector message will also remove all of its associated destination connector messages.
Reprocess ResultsReprocesses all messages that match the current search criteria. Note that this will include messages on all pages, not only the messages in the current page. To see how many messages will be reprocessed, select the Count button. For additional information, see Reprocess Results
Reprocess MessageReprocesses a single message. You can choose to copy and send the message as a completely new message, or to overwrite the current message. For additional information, see Reprocess Message
View AttachmentOpens up a viewer dialog to display the attachment in the Administrator. This task is only visible when an attachment is selected in the Attachments Tab. For additional information, see Viewing Attachments.
Export AttachmentExports the attachment data to disk. This task is only visible when an attachment is selected in the Attachments Tab. For additional information, see Export Attachment