When reinstating bad debt encounters from a patient chart, multiple encounters for the patient can be selected at the same time.
Open NextGen® Enterprise PM.
Select Chart.
The Patient Lookup window opens.
Enter search criteria to search the desired patient.
Select Find.
All existing persons and patients that match the search criteria appear in the Matching Records section.
Select Matching Records, and then double-click the patient.
The Patient Chart window opens.
Select the Encounters tab.
Select Encounters, and then select an encounter to reinstate from bad debt.
Right-click and select Reinstate.
The Reinstate Multiple Encounters from Chart window opens.
All bad debt encounters for the patient with the same guarantor are displayed. The encounter that was selected before selecting Reinstate from the menu is pre-selected to be reinstated from bad debt. Additional encounters can be selected as needed.
Select all encounters to be reinstated.
To save changes and close the window, select OK.
A confirmation message appears stating to reinstate selected encounters.
To continue, select Yes.
The selected encounters are reinstated and the status changes from Bad Debt to Billed.
