NextGen Knowledge Center

Process Rental In Progress Encounters on Demand

To process Rental In progress encounters individually, do the following:

  1. Open NextGen® Enterprise PM.
  2. Select Reports > General > Pending Rental Encounter.
  3. Run the Pending Rental Encounters report.
  4. Review each rental encounter on the report for the following:
    • To ensure it is time to bill for the device.
    • To ensure that the device has not been returned.
  5. Enter or modify pick-up date.
  6. Convert the In Progress encounter to Unbilled.
    A message appears stating that do you want to copy forward the information on this encounter to a new In Progress encounter.
  7. Select Yes.
  8. Enter new dates for the new In Progress encounter, if required.