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History/Non-History Status Report Error Messages

The following error messages may appear on the History/Non-History Status report:

Error Message	Description
Encounter in a history status with a non-zero balance and potentially should not be in history status.	This occurs when the encounter is in history status, but a charge on the encounter has a non-zero balance, such as a credit. Resolution: To remove the encounter from history status, access the Balance Control window and then select OK.
Encounter [nn] has a zero balance but has offsetting charge bucket values and potentially should be in a history status.	This occurs when a charge on the encounter has a credit (negative) balance in one bucket and an offsetting debit (positive) balance in another bucket in Balance Control. The overall balance is $0.00, but the encounter is not in history status because of the charge with non-zero buckets. Resolution: To move the encounter to history status, do one of the following: Double-click the encounter from the report and select Correct this error to automatically zero out the credit and debit buckets on the charge. Access the Balance Control window and manually zero out the credit and debit buckets on the charge.
Encounter [nn] has a zero balance but an offsetting debit on one charge line and a credit on another charge line. This encounter should potentially be in a history status. This will be resolved by adding a debit and credit transaction to the encounter.	This occurs when one charge on the encounter has a credit (negative) balance and another charge on the encounter has an offsetting debit (positive) balance in Balance Control. The overall balance is $0.00, but the encounter is not in history status because of the charges with non-zero balances. Resolution: To move the encounter to history status, do one of the following: Double-click the encounter from the report and select Correct this error to automatically add a transaction to the encounter with a tracking description of Data Maintenance Reversal Batch. This offsetting transaction zeroes out the credit balance on one charge and the debit balance on the other charge. Note: An Offset Balance Transaction Code must be selected in Practice Preferences > Tran Codes. Access the Payment Entry window and manually add an offsetting transaction that zeroes out the credit balance on one charge and the debit balance on the other charge.
Charge status of A or H must have a matching encounter status of H.	This occurs when a charge on the encounter is in history or bad debt status, while other charges on the encounter are in billed status. Resolution: To move the charge in history status back to billed status, rebill the charge. The claim produced from the rebill can be deleted.
Encounter is potentially a billed encounter that should be in a rebill status.	This occurs when the encounter is in billed status, but a charge on the encounter is in unbilled status with a balance flagged to be billed in either the Ins1 Amt, Ins2 Amt or Ins3 Amt bucket in Balance Control. Resolution: To move the charge in unbilled status to billed status, bill the charge.

History/Non-History Status Report Error Messages