Add a Collection Letter to an Account

Help Guide for NextGen® Enterprise PM 8

Print or Export Batch Account Collection Letters

You can generate account collection letters in batch for all guarantors that have a Collection Letter selected on the Account Profile, Properties tab. Open NextGen® Enterprise PM. Select File > Print Forms > Letters > Account Collection Letters. The Batch Account Collection Letters window opens. Enter the desired search criteria to print the letters or leave the search criteria blank to print all accounts with letters in the queue. Select Find. The Collection Letters section displays the accounts with letters in queue. The Update Letter Dates check box is pre-selected in the lower left section of the window and updates the Last Letter Print Date field on the Account Profile, Properties tab for each account in the batch. Do the following: To preview each letter in the current batch, select Preview. To print letters in the current batch, select Print. Note: The letters are automatically sent to the printer defined in Practice Preferences > Printing > Collection Letters. If the user has s

Help Guide for NextGen® Enterprise PM 8

View an Archived Account Collection Letter

Open NextGen® Enterprise PM. Select Account. The Account Lookup window opens. Enter search criteria to locate the desired account. Select Find. All existing accounts that match the search criteria display in the Account List section. Select Account List, and then double-click the account. The Account Profile window opens for the desired guarantor. Select Notes. In the Folders list, expand the Letters folder, and then select the Demand Account folder. The section on the right displays the Date/Time, Creator, Letter Name, and Description for each archived account collection letter. Select the desired letter, and then double-click to open the letter. The Letter Preview window opens. Note: You cannot print archived letters. Therefore, the Print Dialog and Quick Print fields are not available on the Letter Preview toolbar. When finished viewing, select Close Preview on the toolbar. Parent topic: Archiving Collection Letters

Help Guide for NextGen® Enterprise PM 8

Add a Collection Letter to an Encounter

To add a collection letter to an encounter, do the following: Open NextGen® Enterprise PM. Select Chart. The Patient Lookup window opens. Enter search criteria to locate the desired patient. Select Find. All existing persons and patients that match the search criteria are displayed in the Matching Records section. In the Matching Records list, double-click the patient. The Patient Chart window opens. Select the Encounters tab. In the Encounters list, open the encounter. The Encounter Maintenance window opens. Select the Billing & Collections tab. In the Collection Letter field, select a letter. The Send Collection Letter check box is automatically selected. This qualifies the letter to be included in the next batch of Encounter Collection Letters. To save changes and close the window, select OK. Parent topic: Print or Export Batch Encounter Collection Letters

Help Guide for NextGen® Enterprise PM 8

Create an Archived Collection Letter

Open NextGen® Enterprise PM. To create an archived collection letters, do one of the following: Print or Export Individual Account Collection Letters. Print or Export Batch Account Collection Letters. Print or Export the Individual Encounter Collection Letter. Print or Export Batch Encounter Collection Letters. Print or Export the desired collection letter. A confirmation message appears stating to confirm that the letters are printed or exported correctly. Do one of the following: If the letters are printed or exported correctly, select Yes. An image of each account collection letter is now archived in the guarantor’s Account Profile, on the Notes tab, in the Letters folder. An image of each encounter collection letter is now archived in the Patient Chart, on the Clinical History/Notes tab, in the Letters folder. If the letters did not print or export correctly, select No. An image of the account or encounter collection letter is not archived. Parent topic: Archiving Collection Letter

Help Guide for NextGen® Enterprise PM 8

Collection Letters

There are two types of collections letters used in NextGen® Enterprise PM. You can send a Demand Account collection letter to a guarantor that typically references the outstanding self-pay balance on their account. The letter include multiple encounters for multiple patients on the account. You can send a Demand Encounter collection letter to a guarantor that typically references a specific encounter on their account. The letter can be used for a variety of reasons, such as collection of an outstanding self-pay balance, or information requested by their insurance. You can first create letters in the Letters master file in File Maintenance, and then generate them for the appropriate guarantors in NextGen® Enterprise PM. Note: You can create demand account and encounter letters in File Maintenance in multiple languages and then print in NextGen® Enterprise PM based on the Correspondence Language selected in the patient's demographics. For more information on collection letters, refer to

Help Guide for NextGen® Enterprise PM 8

Print or Export Individual Account Collection Letters

You can generate an individual Demand Account collection letter for a guarantor using the Account Profile window. Open NextGen® Enterprise PM. Select Account. The Account Lookup window opens. Enter search criteria to locate the desired account. Select Find. All existing accounts that match the search criteria is displayed in the Account List section of the window. In the Account List, double-click to open the account. The Account Profile window opens. Do one of the following: On the NextGen® Enterprise PM toolbar, select Letters. From the Tasks menu, select Demand, and then Demand Letter. The Demand Letters window opens. Right-click the desired account letter and select one of the following. To preview the letter, select Preview. To print the letter, select Print. Note: The letter is sent to the printer defined in Practice Preferences > Printing > Collection Letters. If the user has specified a different printer in General User Preferences > Printing, it overrides the printer defined i

Add a Collection Letter to an Account

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Print or Export Batch Account Collection Letters

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