NextGen Knowledge Center

Search for Messages Across Channels

You can search from the Dashboard and Channel panels for messages across multiple channels.

  1. Do either of the following:
    • On the Dashboard view, select multiple channels.
      Dashboard view with multiple channels selected

    • On the Channels view, select multiple channels.
      Channels view with multiple channels selected

  2. From the Dashboard Tasks panel, select View Messages.
    Depending on configuration settings, a window appears to warn you that the query may take a long time depending on the number of channels and messages being searched.
  3. Select Yes to proceed with your search.
    The Multi-Channel Messages view appears.
    Multi-Channel Messages view

  4. Use the fields to set your message search criteria.
    For an advanced search, select Advanced to open the Advanced Search window where you can enter various IDs, content, and metadata filters to fine-tune your searches.
  5. Select Search to view the search results.
    By default, the top 20 search results appear, sorted by channel name, then message ID.

    By default, the following columns appear in the search results table: Id, Connector, Status, Received Date, Response Date, Errors, Channel Name, and metadata fields: TYPE, SOURCE, and, if set up, PATIENT_ID.

    The current search criteria also appears in the Current Search box.

    Image of the multi-channel messages with with search results

  6. To adjust the columns that appear in the search results table, do the following:
    1. Select the Image of the table column icon icon in the upper-right corner of the table.
      Location of icon on the search results table

    2. On the Display Columns window, select the columns to appear in the table. The columns include any of the metadata fields that are available.
      Columns selected in Display Columns window

    3. Select Ok.
  • Export Search Results After you perform a message search, you can export the results to a location outside Mirth® Connect.