Appointment Requests Issues

Patients can send secured appointment requests to you with their preferred location, provider, and appointment time.

You can use the Request an Appointment option under Appointments in NextGen® PxP Portal to choose a preferred time and reason of visit for a specific location.

Provider or staff member receives the patients' message in NextGen® Enterprise EHR and NextGen® Enterprise PM inbox under Appointment Request.

You can encounter issues such as message requests not being received in NextGen® Enterprise EHR and NextGen® Enterprise PM. You can use the information in this section to address appointment request issues and find solutions.