Patient Portal New Audit Event Category

Feature	Actions/Events
Appointments	Appointment Add Appointment to Encounter Appointment Request Deleted Appointment Request Forwarded Appointment Request Opened Appointment Requested by Patient Appointment Responded to by Practice Appointment Scheduled by Practice
Enrollment	Account Enrollment Invitation Sent Patient Enrollment Response Added Patient Enrollment Response Updated Patient Enrollment Response Removed
Inbox	Download Patient Attachment - EHR Inbox Download Patient Attachment - PM Inbox Forward Patient Attachment - EHR Inbox Forward Patient Attachment - PM Inbox
Interactive Medical History	IMH Sent to Portal IMH Completed by patient and Imported to Chart
Lab Results	Lab Results sent to Portal
Medications	Medication Add Medication to Encounter Medication Request Deleted by Practice Medication Request Forwarded by User Medication Request Opened by Practice Medication Request Received from Patient Medication Request Responded to
PHRs	PHR Longitudinal CCD Sent to Portal per Patient Request PHR Longitudinal CCD Sent to Portal upon Patient Enrollment PHR Partial CCD Sent to Portal per Patient Request PHR Partial fill Encounter CCD Sent to Portal upon Enrollment Lock PHR Partial/Longitudinal CCD Sent to Portal from MSU
Documents	Document Sent to Portal Patient Education Sent to Patient Portal
Recall Letter	Recall Sent to Portal
Secure Communications	Secure Communication Message Composed Sent Secure Communication Message Forwarded Secure Communication Message Reply Sent Secure Communication Message Added to Encounter Secure Communication Message Deleted by Practice User Secure Communication Message Marked Completed Secure Communication Message Marked Incomplete Secure Communication Message Opened Secure Communication Message Received Patient Secure Communication Message Scheduled for Future Send Secure Communication Message Unread within Designated Period Secure Communication Message Configured for Message Secure Communication Message Received for Message
Statement	Statement Delivery Failure Statement Ready to be Sent Successful Delivery of Patient Statement

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Patient Portal Audit Event Category

The Patient Portal category contains all audit events for the actions performed in NextGen® Enterprise PM and NextGen® Enterprise EHR. The following table describes the various features and the corresponding actions that are recorded in the Patient Portal category. Feature Actions/Events Appointments Appointment Request Opened Appointment Request Forwarded Appointment Request Deleted Appointment Requested by Patient Appointment Requested by Guardian or Care Manager Appointment Responded To by Practice Appointment Scheduled From Inbox Real Time Appointment Scheduled Real Time Appointment Scheduled by Guardian or Care Manager Appointment Cancelled Notification Sent by Practice Appointment Cancelled by Patient Appointment Cancelled by Patient Guardian/Care Manager Appointment Reminder Sent Add Appointment To Encounter Patient Initiated Enrollment Enrollment Request Received (PIE) Enrollment Request Approved (PIE) Enrollment Request Deleted (PIE) Enrollment Request Denied (PIE) Enrollment

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Patient Portal New Audit Event Category

The Patient Portal New category contains all audit events for the actions performed in NextGen® Enterprise PM and NextGen® Enterprise EHR. The following table describes the various features and the corresponding actions that are recorded in the Patient Portal New category. Feature Actions/Events Appointments Appointment Add Appointment to Encounter Appointment Request Deleted Appointment Request Forwarded Appointment Request Opened Appointment Requested by Patient Appointment Responded to by Practice Appointment Scheduled by Practice Enrollment Account Enrollment Invitation Sent Patient Enrollment Response Added Patient Enrollment Response Updated Patient Enrollment Response Removed Inbox Download Patient Attachment - EHR Inbox Download Patient Attachment - PM Inbox Forward Patient Attachment - EHR Inbox Forward Patient Attachment - PM Inbox Interactive Medical History IMH Sent to Portal IMH Completed by patient and Imported to Chart Lab Results Lab Results sent to Portal Medications M

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Patient Portal Audit Event Category

The Patient Portal category contains all audit events for the actions performed in NextGen® Enterprise PM and NextGen® Enterprise EHR. The following table describes the various features and the corresponding actions that are recorded in the Patient Portal category. Feature Actions/Events Appointments Appointment Request Opened Appointment Request Forwarded Appointment Request Deleted Appointment Requested by Patient Appointment Requested by Guardian or Care Manager Appointment Responded To by Practice Appointment Scheduled From Inbox Real Time Appointment Scheduled Real Time Appointment Scheduled by Guardian or Care Manager Appointment Cancelled Notification Sent by Practice Appointment Cancelled by Patient Appointment Cancelled by Patient Guardian/Care Manager Appointment Reminder Sent Add Appointment To Encounter Patient Initiated Enrollment Enrollment Request Received (PIE) Enrollment Request Approved (PIE) Enrollment Request Deleted (PIE) Enrollment Request Denied (PIE) Enrollment

Patient Experience Help

Agents for Clinical Quality Measure Events

You can view the agents relevant to the Clinical Quality Measure Events solution under Clinical Quality Measure Events on the Solutions tab. You can search for the agents on the Agent Configuration tab to view the agent configuration. Agents Description On Demand Health Data Checks health data requests from NextGen® PxP Portal and gets the requested data from NextGen® Enterprise EHR. Health Quality Measure Events Gets details on events like viewing, downloading and transmission of personal health records (PHR) from NextGen® PxP Portal and sends them to NextGen® Enterprise PM for HQM Reporting module. Login Activity Gets the details on the latest logon activity in NextGen® PxP Portal and sends them to the client system. Referral Sends a copy of the transition document to the NextGen® PxP Portal account of the patient during a referral. Filtered CCDA Gets the requests for filtered PHR from patients and sends them to their NextGen® PxP Portal accounts. Enrollment CCDA Sends consolidated P

Patient Experience Help

Online Solutions for NextGen® PxP Portal

You can turn on or off NextGen® PxP Portal solutions for a practice. You can deactivate an active online solution or contact NextGen Healthcare to activate a solution. Note: Additional configuration is required to make these solutions fully functional. Solution Description Third-Party SSO Third-party single sign on. Appointment Request Enables secure messaging for patients to send their proposed appointment time to the practice. Appointment Scheduling Enables patient self-scheduling within NextGen® PxP Portal. Appointments Shows a list of upcoming and past appointments within the NextGen® PxP Portal accounts. Ask a Question Enables the solution for patient-initiated messages. Health Record Enables patients to view or request their health data records. Medfusion Pay Enables single sign-on (SSO) from NextGen® PxP Portal to NextGen® Enterprise pay gateway reporting. Multi-Factor Authentication Enables multi-factor authentication for NextGen® PxP Portal. Online Bill Pay Enables online bill

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Managing Communication Messages

The Communications category in the NextGen® PxP Portal Mailbox allows you to manage messages exchanged between you and the patient. To see all communication sent and received through the NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific View toggle. The count of unread or unsent messages in the Communications and Appointments folders refreshes every time you switch between full view and patient-specific view. You can use the Display list to filter and review specific timeline messages. By default, the last three months messages are displayed. You can do the following: Collaborate Messages Received by Distribution Lists. Accept Messages. Release Messages. Release Messages Accepted by Other Users. Reply to Messages You Accepted. Reassign Messages to Other Routing Policies. Compose and Send Messages. View Failed Messages Forward Messages. Create Tasks. View Portal Communications You can access the messages sent by patients from NextGen Mailbox.

Patient Portal New Audit Event Category

Recommendations

Patient Portal Audit Event Category

Patient Portal New Audit Event Category

Patient Portal Audit Event Category

Agents for Clinical Quality Measure Events

Online Solutions for NextGen® PxP Portal

Managing Communication Messages

Patient Portal Audit Event Category

Patient Portal New Audit Event Category

Patient Portal Audit Event Category

Agents for Clinical Quality Measure Events

Online Solutions for NextGen® PxP Portal

Managing Communication Messages