Setup to receive Rx Change notification messages involves setup by administrator and by the user.
The administrator should do the following:
Verify that the retail pharmacy participates in Rx Change transactions.
To update pharmacy records, perform a pharmacy download.
For the appropriate service level, enroll the Surescripts provider for Rx Change. You can verify enrollment by checking the eRx provider status.
Assign the RxChange task type, eRx workgroup, and category to the provider. Rx Change messages can be sent from the pharmacy to the prescribing provider or to the Rx Change workgroup setup for the prescribing provider.
Verify the user needs access to Clinical Tasking Inbox is this a security right?
Verify the user has Operations > Medications > eRxsecurity rights in the System Administrator application.
Make sure NextGen® Communication Services(NCS) is running. You do not need to make changes to the processes. NCS processes the RxChange request and returns either a status or an error. The RxChange response is sent back to the same pharmacy using NCS.
