NextGen Knowledge Center

Support Role Information

In the Support Roles section of the Relations/Roles tab, you can enter people that play an important role in the support of a person or patient in the practice. A support role can be a caregiver, an emergency contact, or a next of kin.

Support roles and relationships are stored as separate demographic records in the database. Relationships are assigned a person number, and they are part of the Master Person Index (MPI). Relationships can be found from the People Lookup and Patient Lookup windows. Support roles are not assigned a person number, and they are not part of the MPI. Support roles cannot be found from the lookup windows. If a person is both a relationship and a support role for a patient in the practice, updating the demographic record for one does not update the demographic record for the other.

Support Role information is stored at the practice level; therefore, each practice can enter and maintain different information for a person or patient.

The Support Role section of the Relations/Roles tab is available as follows:

Window:NextGen® Enterprise EHRNextGen® Enterprise PMNextGen® Optical Management
Person InformationYesYesN/A
Patient InformationYesYesNo